Program Strategy Manager - Sydney - Impact

    Impact
    Impact Sydney

    1 week ago

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    Description

    About Us

    We are passionate about our people, technology, and customer success at impact.com. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before.

    Our Mission

    We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. We value our customers' opinions, notice their contributions, and enjoy working with talented people from all over the world.

    impact.com's Technology Platform

    The world's leading partnership management platform is transforming the way businesses manage and optimize all types of partnerships, including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.

    Your Role at impact.com

    As the Program Strategy Manager, you will be the trusted advisor to our customers, ultimately responsible for maximizing the value they derive from using impact.com/advocate.

    Responsibilities

    • Lead strategic conversations with customers to help them achieve their business goals.
    • Be the voice of the customer internally, ensuring the team fully understands customer needs, trends, challenges, and success stories.
    • Provide a 'best in class' customer experience through all phases of the customer lifecycle, from implementation to annual renewals.

    Requirements

    • Experience in creating successful Advocacy or Customer Marketing programs that promote growth through your customer base.
    • Ability to articulate Marketing concepts, value propositions, ROI, and recommendations clearly and compellingly to customers.
    • Solid understanding of Customer Marketing and Advocacy programs, product-led growth.

    Benefits

    We offer a range of benefits, including:

    • A responsible PTO policy - take the time off that you need.
    • Flexible remote working policy.
    • Training & Development - Free Coursera Subscription and PXA partnerships learning.

    Company Values

    We pride ourselves on being an equal opportunity workplace, committed to fair treatment and equal employment opportunity regardless of non-merit factors.



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