Onsite Services Coordinator - Sydney - Canon Australia

    Canon Australia
    Canon Australia Sydney

    1 week ago

    Default job background
    Description

    About Canon, a highly respected global brand,
    a friendly and collaborative team invites you to join. Multiple opportunities are available across Sydney based locations – permanent & contract.

    About us

    We're the world's leading imaging organisation, as a Fortune 500 Company. We actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible.

    Our Culture

    You'll find a rewarding culture that values you. You're empowered to focus on your career progression and turn your goals into reality. You'll be an integral part of our group's success.

    The Onsite Services Coordinator Role

    This role provides quality, timely, first level, on-site response to issues arising from the day-to-day operation of the Canon and third party device fleet and contracted services. The position reports to the Team leader – Client Services & may be based from multiple locations in Sydney as Parramatta, CBD, Macquarie Park.

    Main Duties

    We need someone who can:

    • Provide a high level of service and customer satisfaction to our customers' users;
    • Escalate issues that are not being resolved or failing service level agreements;
    • Maintain Canon and third party device fleet at its optimal operational condition;
    • Manage distribution of all consumables for both Canon and third party device fleet;
    • Increase fleet availability & maximise fleet uptime;
    • Enable the customers to focus on its core business;
    • Building and maintaining strong relationships with all stakeholders;
    • Ensure software calls are logged in accordance to the customer defined process;
    • Assist with asset management, including maintaining customer floor plans (where available);
    • Assist with fleet and service recommendations.

    About You

    We're looking for someone with excellent customer service experience, gained in the service industry or retail environments, and a passion for resolving issues in a timely manner. If you enjoy working out solutions and are a team player who enjoys working with friendly, like minded colleagues, this could be the perfect opportunity for you.

    About Our Offer

    We offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We invest in your development and long-term future, and promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support. We believe in the power of an inclusive and diverse workforce and trust you will bring your authentic self to work.

    Benefits

    We offer a range of benefits including:

    • Free onsite parking at Canon's Macquarie Park office;
    • Bonus Leave including: Birthday leave, to celebrate, relax or do something special; Canon Day, an extra day of leave during the Christmas holidays; Kyosei Day, or volunteer leave to take a paid day off to do good in your community;
    • Flexible working arrangements, where possible;
    • Training and development opportunities to help you bring your goals to life;
    • Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling;
    • Performance Recognition, in the form of quarterly and annual awards programs for high-performers;
    • Milestone recognition on your work anniversaries in the form of carbon credits, merchandise, or retirement fund rewards;
    • Discounted Canon products offered at discounted rates;
    • Education assistance to support the cost of any external training that gives you new skills for your job.

    About Us

    As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities.

    Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.



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