Manager, Complaints and Improvement - Melbourne

At Melbourne Archdiocese Catholic Schools Ltd (MACS) we envision every student to be inspired and enabled to flourish and enrich the world. · MACS is the largest Catholic school system in Australia.We own, govern and operate approximately 300 Catholic schools, employ over 17,000 ...

At Melbourne Archdiocese Catholic Schools Ltd (MACS) we envision every student to be inspired and enabled to flourish and enrich the world. · MACS 2030: Forming Lives to Enrich the World, · a strategic plan that will help all MACS staff come together to make the most of what a Ca ...

We're looking for an experienced Customer Relations Manager to join one of three specialist teams within Group Customer Relations (GCR). As part of GCR's hybrid model you will work from home and spend at least 40% time in the office. · We manage escalated complaints which can inv ...

Your new company is committed to delivering excellent customer service to customers across the Pacific region. You will be joining a collaborative team that values continuous improvement, professional development and a culture of inclusion. · This role is open to candidates on a ...

+Job summary · Lead a high-impact, high-volume public service function improving fairness for all Victorians · +ResponsibilitiesDrive system-wide improvement across public administrationShape culture, service excellence and community trustTo be considered for this role, you will ...

We truly care about our colleagues. · That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We are dedicated to building a high-performance environment underpinned by a strong risk culture, · ensuring we deliver ...

The Customer Advocacy and Complaints Officer sits within the Customer Experience branch at the City of Melbourne.This role plays a key part in advocating for customers while supporting the organisation to continuously improve services and complaint handling practices. · Support t ...

+At AustralianSuper, we truly care about our colleagues.+ · +We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.+ · +What you'll need+At least 5 years' experience in Super ...

We are seeking a Complaints Consultant to join our high-performing Operations team in Melbourne.We are looking for a proactive individual who balances technical knowledge with exceptional people skills. · ...

Lead a team of Member Resolutions Professionals to ensure fair and timely resolution of administration related complaints in accordance with Fund and regulatory requirements. Act in the best interests of members and their beneficiaries. · ...

We are looking for a Service Recovery Specialist to join our team. The role involves investigating and resolving complaints related to products or services provided by Australian Unity. You will work closely with the Service Recovery Team Leader and other stakeholders to achieve ...

We truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. · ...

At AustralianSuper we truly care about our colleagues. We know work and life are intertwined. · We support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. · We ensure diversity is celebrated for the opportunity it provides us al ...

We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care. · We believe in technology as an enabler · We're driven by helping customers attain better outcomes · Respond to and i ...

We're shaping a world where people and communities thrive at ANZ. · As an AI Engineer in our Complaint Uplift Program, you'll play a key role in helping to manage the analytic methods and processes required to support the usage of Generative AI models to measure and assure the Co ...

As an AI Engineer in our Complaint Uplift Program, you'll play a key role in helping to manage the analytic methods and processes required to support the usage of Generative AI models to measure and assure the Complaints quality processes.Banking is changing and we're changing wi ...

+We are assisting them in their short-term search for a senior lawyer with deep experience in AFCA matters and complex financial services dispute resolution. · +You will be a senior lawyer with at least 6 years' post-admission experience in a regulated industry, · ...

Gymnastics Australia is seeking a National Integrity Manager to help ensure our sport remains safe, fair, inclusive and trusted by members and the wider community. · ...

We're looking for a dynamic IDR Complaints Resolution Lead to join our Internal Dispute Resolution (IDR) Operations team and drive excellence in resolving complex insurance-related complaints.This is a leadership role where you'll guide a team excellent Complaint Resolution Offic ...

This part-time hybrid role as a Customer Service Manager includes overseeing customer service operations ensuring customer satisfaction managing support teams addressing customer inquiries and resolving complaints. · ...