- Lead and manage all aspects of the front office department and ensure all service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- The Assistant Manager in the absence of the Front Office Manager and or General Manager is responsible for the day to day operations of the hotel across all departments
- Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives
- Taking initiative to ensure that interactions with our guests are positive and productive
- Providing guidance, supporting training and leading the Front Office team
- Assisting with check-in and check-out of guests, ensuring all procedures are adhered to
- Assisting other areas of the hotel during peak times when needed
- Being responsible for the health and safety of all patrons, guests and staff members
- implementing supporting agreed upon Revenue Management strategies and practices
- An ability to "sparkle" our guests and your natural bright and bubbly customer service style is what sets you apart from the rest
- Have the necessary skills and training for complaint handling
- You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security
- You have an outcome driven approach to performance and results
- You have experience with a PMS System, Microsoft Word and Outlook
- Current NSW RSA and Senior First Aid Certificate holder (ability to obtain)
- Excellent written and verbal communication skills
- Unlimited work rights in Australia
Assistant Manager - Newcastle, Australia - NOVOTEL
Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
Job Description
Assistant Manager
Inspiring and engaging. As an Assistant Manager, you will show your leadership and interpersonal strengths to maximize the rooms operations, and ensure an exceptional guest journey.
The city of Newcastle was once best known for its BHP steelworks and the grunge band 'Silverchair'. Fast-forward to 2024 and live in Newcastle, the seventh biggest city in Australia filled with amazing restaurants & bars, make for a great place to visit week-in and week-out.
The hotel is situated on the doorstep of Newcastle Beach. The hotel commands the corner of a beachside city block surrounded by renowned Newcastle restaurants, cafes and bars. Shopping precincts, art galleries and picturesque coastal walks are a moment's walk away.
What is in it for you:
Uniform, Dry Cleaning & Car Parking provided
Employee benefit card offering discounted rates in Accor worldwide
Salary package under HIGA Managerial salary $70,696 + super
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
Qualifications
Your experience and skills include:
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.