Junior Change Coordinator - Canberra, Australia - Knewin

    Knewin
    Knewin Canberra, Australia

    2 weeks ago

    Default job background
    Description
    Location Canberra/Australian Capital Territory

    Security Clearance Required for this role: * Must have at least Negative Vetting 1 (NV1) security clearance, NV2 preferred.

    * Must be an Australian Citizen * Mon to Fri - office hours Working from our Canberra client site, you'll collaborate closely with a small team to ensure seamless implementation of changes and releases, adhering to strict Defence policies and procedures.


    Key Responsibilities:

    • Prepare changes to meet operational requirements.
    • Coordinate changes effectively across multiple vendors.
    • Conduct governance activities in alignment with change and release processes.
    • Ensure strict adherence to Defence change and release policies.
    • Facilitate change reviews and approvals.
    • Manage the forward schedule of change, mitigating scheduling conflicts.
    • Identify and implement Continuous Service Improvements.
    • Commit to adhering to Defence delivery methods and outcomes.

    Secondary Role Functions:

    • Support incident, problem, and service request fulfillment processes

    Essential Criteria:

    • Self-motivated with a drive to achieve deliverables and positive outcomes.
    • Excellent presentation, engagement, and communication skills (written and verbal).
    • Ability to work both independently and collaboratively as part of a team with minimal supervision.

    Highly Desirable Skills and Experience:

    • ITIL V3 or V4 certification or understanding of ITIL processes.
    • Understanding of how change and release management processes integrate with other ITIL processes.
    • Familiarity with Defence ITSM processes.
    • Hands-on experience with Service Manager or other service management tools.
    #J-18808-Ljbffr