- Agreeing and controlling the ITSM architecture
- Determining the ITSM environments
- Advising on and coordinating each team's ITSM activities
- Identifying and owning architectural and other ITSM based risks
- Advising on the achievability of non-functional requirements
- Working with the Business Analyst to evaluate the ITSM options and decide the best way to turn the high-level business requirements into an ITSM solution
- Advising on and coordinating each team's approach to estimating, to reflect ITSM best practice and current technical understanding
- Promoting appropriate standards of technical best practice
- Controlling the ITSM configuration of the solution
- Approving the solution as fit for purpose prior to deployment
- Managing ITSM aspects of the transition of the solution into live use
- Empowering the ITSM roles within the Service Support Team to appropriate levels within their responsibilities
- Acting as the final arbiter of ITSM differences between ITSM Support Team members.
- Skill level equivalent to SFIA Level 5– Service Level Management.
- NV1 minimum security clearance essential.
- Expert knowledge of ITIL with Practitioner certification
- 2+ years experience in managing and mentoring teams.
- Strong background in project delivery.
- IT Background with experience or understanding in ISO 27001.
- Demonstrable working knowledge of the Defence environment.
- Effective planning and time management skills.
- Ability to conduct research and rapidly learn new concepts and tasks, with a view of improving technical knowledge and skills.
- Current AGSVA Security Clearance NV1 or the ability and willingness to obtain NV1.
- Domestic / International Travel may be required.
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs – flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.
ITSM Specialist - Canberra, Australia - Fujitsu
Description
ITSM SPECIALIST
We are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
We are looking for an experienced ITSM Specialist to assist our Defence client on a large long term contract to start in a few months. You must have NV1 clearance and be able to work onsite in Canberra.
About you
Responsibilities and Accountabilities:
Requirements:
Why Fujitsu?
We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.
For Security cleared roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI ACT).