Hearing Support - Brisbane City, Australia - The State of Queensland

Description

Hearing Support - Administration Officer

Justice and Attorney-General (Organisation site )
Operations Support; Queensland Civil & Administrative Tribunal; Justice Services; Brisbane

You will be responsible for providing general administrative tasks, registering and data inputting of QCAT applications, photocopying, supporting Tribunal decision makers and parties during Tribunal hearings, and assisting with front counter and telephone enquiries from the public. AO2 positions at QCAT are interchangeable and you may be allocated to different teams to meet business requirements. Hearing Support Officers may be required to travel within South-East Queensland (same day return), and travel to regional Queensland venues overnight and/or up to two to five nights.This continuous applicant pool is open for candidates interested in employment opportunities to fill vacancies due to permanent staff on leave, higher duties or secondment. The positions may range in duration from 4 weeks to 3 months with a possibility of an extension.

Job details

Position status

Position status Fixed Term Temporary

Position type

Position type Flexible full-time

Occupational group

Occupational group Administration

Classification

Classification AO2

Workplace Location

Job ad reference

Job ad reference QLD/429571/22

Closing date Ongoing

Yearly salary

Yearly salary $ $62603

Fortnightly salary

Fortnightly salary $ $

Job duration

Job duration Temporary periods with possible extension

• Undertake accurate computer-based processing and data entry using QCAT's file management systems and recording programs.

• Prepare and update documents using Microsoft Office programs such as Word, PowerPoint and Excel.

• Support Tribunal decision makers in the hearing room including monitoring of recording equipment, coordinating attendance of Tribunal users (including using telephone and video conferencing), and managing exhibits during hearings.

• Effectively and efficiently manage the needs of clients and the general public by using appropriate questioning, problem solving, negotiation and conflict management skills.

• Prioritise tasks in a fast paced and high-volume environment to ensure customer service standards and timeframes are met, and to ensure effective hearing support services are provided.

• Provide accurate information to registry staff and Tribunal members in a professional and friendly manner.

• Provide general administrative tasks as required by Team Leaders and/or Managers to support the delivery of services within QCAT.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Keyword
  Please use * for wildcard searches.
• Search exact phrase
  Check to search for the exact phrase. Uncheck to return jobs that contain any of the keywords.
• Location
  Hold down the control (Ctrl) button and use your computer mouse to select multiple options
• Occupational group
  Hold down the control (Ctrl) button and use your computer mouse to select multiple options

• Minimum
• Maximum

Smart Jobs and careers is scheduled to be offline for planned maintenance from 6:00 AM to 10:00 AM (AEST) on Saturday 4 May 2024.

Inclusion and diversity

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.