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- Serve customers on the counter, answer phones and email enquiries
- Prepare accurate quotes for customers
- Develop relationships with customers
- Be a product knowledge expert to help customers find products they need
- Actively work as a member of the team to ensure our branch is presented in the best way How can I tell if this is for me?
- Customer and sales focused with experience in a similar role
- Excellent problem solving skills - support our customers to find what they need
- Proficient with computer technology and systems – we will train you
- A positive and optimistic attitude
- A high level of initiative to support your team members and customers – no job is too big or too small
- A strong sense of urgency - the ability to multi-task in a fast-paced environment
- Experience in a trades environment will get you off to a flying start, but it is not essential if you're passionate about learning our industry and product range What's in it for you?
- Our heritage is strong – Lawrence & Hanson opened its doors in 1886 and we remain the most recognised electrical wholesaler in Australia
- Development – we invest in our people with a range of programs including externally recognised training
- A great place to work – we have fun and work hard as a high performing team
- Financial incentives – we reward our people with an attractive profit share scheme in each branch
- Local meets global – we are part of Sonepar, the world leader in B2B distribution of electrical products
Customer Service - Western Australia - Lawrence & Hanson
Description
About the role
Provide our customers with a great experience and work as a member of the branch team to achieve overall results through exceptional sales and service. This is a part time role, 25-30 hours per week over 5 daysWhat you would do in this role