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    • Call Centre Representative - Customer Support - Williamstown - beBee Careers

    beBee Careers
    beBee Careers Williamstown

    1 month ago

    Default job background
    Full time

    Job title: Call Centre Customer Support

    Description

    We are seeking a skilled and enthusiastic Customer Support Representative to join our team. This is a full-time role that offers the opportunity to make a real difference in the lives of our customers.

    Job Description

    In this role, you will be responsible for providing exceptional customer service to clients via phone and email. You will also be required to achieve key performance metrics, including handling time, quality and customer satisfaction.

    Main Responsibilities

    • Provide excellent customer service via phone and email
    • Meet key performance metrics, including handling time, quality and customer satisfaction
    • Collaborate with internal teams to resolve customer issues and improve overall customer experience

    Requirements

    To be successful in this role, you will need:

    • Recent experience in a call centre or high-volume phone-based environment
    • Exceptional communication and interpersonal skills
    • The ability to work independently and as part of a team
    • Strong problem-solving and analytical skills
    • Flexibility to adapt to changing priorities and workload
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