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  • Window Dispatcher - Brisbane - Transdev

    Transdev
    Transdev Brisbane

    4 days ago

    Default job background
    Full time
    Description

    About Transdev:

    Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. As a trusted partner of cities and transit authorities, we strive for quality execution and innovations in mobility.

    Purpose of Position:

    The Assistant Dispatcher will assist with driver sign-in and shift end, coordinating vehicle and equipment assignments, while ensuring compliance with contractual obligations and company policies. They will communicate effectively with employees and represent the company to customers and the public in a professional manner.

    Responsibilities:

    • Provide manifests to drivers upon report and assign vehicles, radios, and other equipment.
    • Accurately record driver shift start and end through designated programs or procedures.
    • Coordinate vehicle needs and availability with maintenance, road supervisors, and operations.
    • Monitor stand-by drivers and coordinate with Dispatch for their need and potential assignment to routes.
    • Coordinate with Dispatch to fill open runs or make driver or trip reassignments to ensure timely service.
    • Maintain records, logs, and schedules of driver assignments and reporting status.
    • Sign drivers out at the end of their shifts and account for all equipment issued.
    • Achieve accurate reports on all activities occurring during shifts or as requested.
    • Fulfill rules and regulations of the Company and follow instructions from management and supervisors.
    • Adhere to Americans with Disabilities Act (ADA) regulations.
    • Handle passengers' personal property left on vehicles according to Lost and Found procedures.
    • Communicate with Dispatchers, Scheduling, Reservations, Operations to ensure service provision.
    • Maintain confidentiality of passengers' information.
    • Perform trip editing and/or VDS editing if assigned.
    • Perform dispatch clerical functions as relief.
    • Other duties as required.

    Qualifications:

    • High school diploma or equivalent is required.

    Experience:

    • One to two years of dispatch and/or customer service experience is preferred.

    Skills and Knowledge Required:

    • Ability to organize logical and efficient schedules and routes and adapt to changes.
    • Ability to read, comprehend, and understand a map.
    • Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases, and routes.
    • Ability to assist handicapped passengers when needed.
    • Working knowledge and proficiency with Microsoft Word, Excel, and PowerPoint programs.
    • Strong written and oral communication skills.
    • Clear speech and pleasant phone demeanor.
    • Ability to use a multi-line phone system and handle multiple tasks concurrently.
    • Ability to interact professionally with internal and external customers on all levels and work well with diverse groups.

    Travel requirement: Less than 5% for occasional meetings.

    Pre-Employment Requirements:

    • Must submit to drug testing and a criminal background check.

    Physical Requirements:

    • Must be able to work shifts or flexible work schedules as needed.
    • Majority of work is accomplished indoors and in air-conditioned or well-ventilated facilities.
    • Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
    • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

    Job Type: Full-time

    Pay: $23.10 per hour

    Transdev is an Equal Employment Opportunity employer.


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