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- Opportunity to be part of a disruptive high growth success story.
- DTEX is a great place to work due to its mission-oriented culture and passion for protecting customers.
- We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
- We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
- Opportunity to be part of a business that's passionate about creating first-of-a-kind solutions.
- Best in class benefits.
- Serve as the primary point of contact for an assigned portfolio of customers in all aspects of the post-sales relationship.
- Conduct Account Planning alongside Sales and i3.
- Assist customers with setting up and navigating DTEX InTERCEPT and Pulse.
- Expand customer commercial relationship and identify relevant upsell opportunities.
- Partner with Sales team to bring relevant upsell opportunities to closure.
- Ensure timely completion of customer facing deliverables such as executive business reviews, support, investigation, and professional services requests with the support of internal department representatives.
- Assist in creating training courses and educational materials.
- Engage with increasingly senior levels of the customer organization to evangelize DTX products and services.
- Work internally and with customers to translate complex technical requirements into implemented solutions.
- Advocate for needs as the customers' voice within DTEX.
- Provide insight and technical knowledge to other internal groups as needed.
- Educate customer on best practices for DTEX platform usage.
- Triage technical issues and drive issue escalation within DTEX Support and Engineering.
- Provide feedback based on personal and customer impressions of DTEX services, report bugs and problems encountered in the field, and make recommendations for improvement and new service features.
- 7+ years of experience in a customer-facing customer success, operations, project or account management role.
- Excellent communication (written and verbal) skills, both internally and externally.
- Demonstrated competency communicating with executive, manager and individual contributor levels.
- Accountability and personal organization.
- Strong ability to communicate technical concepts to customers in a business-oriented way combined with the ability to communicate customer technical requirements internally to engineering oriented resources.
- Security domain knowledge is essential.
- Project management skills to drive simultaneous efforts across multiple groups to ensure timely completion of deliverables.
- Ability to handle a broad portfolio of competing customer needs.
- Ability to convey customer concerns to different internal stakeholders (Support, Development).
- Experience with complex SaaS solutions.
- Strategic understanding of various components of a typical Security Stack including SIEM products (e.g. Splunk, Google SecOps, Microsoft Sentinel).
- Strategic understanding of integration methods and use cases.
Customer Success Manager - Adelaide - DTEX Systems

2 weeks ago

Description
About DTEX SystemsWe are a leader in Insider Risk Management with serious growth plans and opportunities for everyone in our team. Whether you're looking to develop into a management position or establish yourself as an industry expert, we support your career goals.
Our philosophy towards our business is the same as our philosophy towards technology: people come first. We help hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence.
Why Choose DTEX:
We're seeking a dynamic Customer Success Manager who will drive customer satisfaction and account growth across a portfolio of named accounts. Successful candidates will have relationship and project management skills enhanced by a clear devotion to helping customers drive maximum value from their DTEX investment.
Responsibilities:
Required Skills & Knowledge:
We are proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.
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