Training Engagement and Assurance Officer - Sydney NSW

Full Time Permanent, hybrid working arrangements on offer · Fantastic brand-new offices, CBD location (5 minutes' walk from train station) · Competitive salary + salary packaging, great role with positive team culture · Courses available through Australian Institute of Management ...

Job description

• Full Time Permanent, hybrid working arrangements on offer

• • Fantastic brand-new offices, CBD location (5 minutes' walk from train station)
• Competitive salary + salary packaging, great role with positive team culture
• Courses available through Australian Institute of Management
• Salary packaging, great role with positive team culture

• Courses available through Australian Institute of Management

• ORGANISATION

• Join Lifeline Australia and you will be helping to support the delivery of critical services ensuring that "no person in Australia has to face their toughest moments alone."

• Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. They are committed to empowering Australians to be suicide-safe through connection, compassion and hope. This is achieved through a partnership of over 10,000 committed volunteers and their member centres in communities across the nation.

• Lifeline Australia Ltd (LLA) is located in Sydney, with small teams of dedicated staff employed to lead funding and corporate relations activities, and to provide the design, technical infrastructure and governance of services across Lifeline's member network.

• LLA recently embarked on an exciting transformation journey, guided by an ambitious strategic plan. The Strategic Plan will see enhancements across services, technology and workforce to bring about better outcomes and a more accessible and flexible support system for help-seekers

• ROLE

• The Training Engagement and Assurance Officer is responsible for maintaining and enhancing the relevance and quality of training delivery through strategic industry engagement, trainer competence management, and comprehensive quality assurance administration.

• The role ensures adherence with regulatory standards while fostering continuous improvement and industry alignment across all training programs.

• RESPONSIBILITIES

• Build and maintain strong relationships with Lifeline Members and industry stakeholders to ensure training remains aligned with sector needs.

• Coordinate industry consultation and advisory activities, capturing and analysing stakeholder insights to inform continuous program improvement.
• Foster effective working relationships with trainers and training managers across the network, providing guidance to ensure consistent, high quality delivery.
• Facilitate communication and feedback channels with trainers and third party partners to strengthen delivery outcomes.
• Oversee trainer and assessor capability, including professional development, regular performance reviews, competency matrix maintenance, and onboarding of new trainers.
• Implement and maintain a robust quality assurance framework aligned with ASQA Standards to ensure consistent training, assessment, and administrative practices.
• Conduct internal audits, coordinate validation activities, monitor key performance indicators, and maintain comprehensive records and reporting to support compliance and continuous improvement.

• Identify opportunities to enhance training programs, assessment tools, and delivery methods, contributing to an ongoing culture of quality improvement across the network

• ABOUT YOU

• Bachelor's degree in Education, Training and Development, Quality Management, or a related field.

• Certificate IV in Training and Assessment (TAE40116 or equivalent).
• Minimum 5 years' experience in the vocational education and training (VET) sector.
• CHCSS00113 Crisis Support Skill Set, or Crisis Support or Mental health sector experience
• Demonstrated experience in quality assurance systems and compliance management.
• Strong understanding of ASQA Standards for RTOs and the broader VET regulatory framework
• Experience in trainer development and competency management.
• Diploma of Quality Auditing or an equivalent qualification in quality management (desirable).
• Experience with RTO compliance and external audit processes (desirable).
• Industry experience relevant to the training areas delivered by the organisation (desirable).

• Knowledge of continuous improvement methodologies (desirable).

• CULTURE

• The team are passionate, supportive & hardworking. They are very driven to reach their goals, so that they can continue to grow and deliver critical support to all Australians at a time when the importance of mental health has never been so prevalent.

• EMPLOYEE BENEFITS PACKAGE

• Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging

• Paid Primary Carer Parental Leave – (14 weeks at full pay or 28 weeks at half pay)
• Lifeline Learning Academy – access to instructor led and online courses through Australian Institute of Management and e-learning module
• Flexible working – we provide flexibility and support to all employees and encourage work-life balance
• Employee Assistance Program – access to free counselling sessions for you and your family

• Beautiful office facilities in central location – including shower facilities (Head Office roles only, delete if not required)

• To Apply

• To apply please upload your application. Please note, only applications that are complete will be reviewed, so please ensure that you complete all sections within the application.