National Small Business Specialist - Docklands, Australia - Australia and New Zealand Banking Group Limited (ANZ)

    Australia and New Zealand Banking Group Limited (ANZ)
    Australia and New Zealand Banking Group Limited (ANZ) Docklands, Australia

    Found in: Talent AU C2 - 2 weeks ago

    Default job background
    Full time
    Description

    National Small Business Specialist

    National Small Business Specialist

    Req ID: Department: AR Contact Centre Division: Australia Retail Location: Docklands

    About the role

    At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they're buying a home, building a business or saving for things big or small.

    As a National Small Business Specialist, you will connect with care to business customers to help them start, run and grow their business. You will help new and existing customer by connecting with them through inbound/outbound and managing enquiries. By conducting quality needs based conversations to really understand the customer, their business and their goals you will be in a position to use your expert understanding of cash flow concepts and ANZ products to make tailored recommendations to help the customer. You will also have an understanding of the fundamentals of lending and be to refer the customer to specialist who can help.

    This role is accountable for:

    Financial & Discipline:

  • Action incoming calls or digital opportunities, conduct quality needs based conversation and assist customer to start grow and run the business by providing valuable advice, tailored recommendations and fulfilling working capital product solution and working capital transaction accounts from end to end
  • Identify any additional customer needs and effectively refer to an appropriate channel, including value add services that will help customers start, grow and run their business (such as Honcho & Employment Hero)
  • Assist all transactional banking requirements for customer's end to end

    • Customer:

  • Ensure the customer remains at the hearts of all our interactions
  • Provide exceptional customer engagement
  • Take ownership of customer issues and resolving them
  • Record discussion for future reference

    • .

    Risk & Reputation:

  • Ensure quality customer and business outcomes are achieved in adherence to ANZ policies and values
  • Identify potential process/service improvements identified.
  • Maintain compliance with required training and banker capabilities (e.g. Mandatory Learning, ACL,FSRA, AF On-boarding, Introduction and Intermediate Credit Course)

    • People & Culture:

  • Collaborate within the team and contribute to a high performance culture
  • Stakeholder management with business partners
  • Embrace, drive and support change and ensure sharing of 'best practice' ideas.
  • Provide feedback to acquisition channels to improve the on boarding process

    • Role Location: Level 1, Core C, Collins Street, Docklands VIC
    Role Type: Permanent, Full Time

    What will you bring?

    We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don't worry if you don't have all of these as learning on the job is the way we work.

  • Professional phone manner/etiquette
  • Oral and written communication skills
  • Adhering to structured roster/operating rhythm
  • Understanding of small business & commercial markets
  • Thorough knowledge of ANZ procedure, products and services (desired not essential)
  • Understanding of Money In, Managing Money, Money Out and cash flow concepts

    • You're not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

    Why join us?

    There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

    But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

    We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

    You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

    Job Posting End Date

    22/04/, 11.59pm, (Melbourne Australia)