Service Desk And Testing Consultant - Brisbane, Australia - The State Of Queensland

Description

Office of Industrial Relations(Organisation site )
Information Communication & Technology Services; Business & Corporate Services; Newstead

In the role of Service Desk and Testing Consultant, you will undertake activities relating to the installation, configuration, maintenance, testing, administration and support of Information Technology and Telecommunications to meet the needs of the Office of Industrial Relations.

Job detailsPosition status
Position statusFixed Term Temporary
Position type
Position typeFlexible full-time
Occupational group
Occupational groupIT & Telecommunications
Classification
ClassificationAO4
Workplace Location

• Provide first and second level Information and Communication Technology Services (ICTS) support for approved software and hardware for the OIR in accordance with Managed Operating Environment (MOE) and Standard Desktop guidelines.

Contribute to the effective management of ICT services through the installation, maintenance and administration of:
o extensive local area networks
o personal computers and associated peripherals
o operating systems (Windows 10)
o video conferencing equipment
o Collaboration Tools
o Department specific hardware and software.
o Coordinate the provision of ICT services and supplies from internal and external providers.

• Coordinate activities so that outcomes are achieved in an effective and efficient manner.
• Develop operational policies, practices and standards documentation in accordance with quality management principles.
• Develop test plans and undertake testing activities across the range of applications and systems used by the OIR.
• Provide advice on ICTS related issues and asset management within corporate policy.
• Maintain an up-to-date knowledge and understanding of the department's business activities, ICTS environment, and developments and trends in information technology.

Applications to remain current for 12 months.

Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rightsand diversity.

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Total RemunerationOnly used for Senior Medical or Executive positionsWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rightsand diversity , including making any reasonable adjustments to support you through the recruitment process.

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