Conference & Events Administration Manager - Darwin City, Australia - Accor

Accor Darwin City, Australia

3 weeks ago

Full time

Description

Company Description

Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers.

Be a part of this Journey...

Airport Development Group (ADG) has made a significant investment of $25 million to transform the properties into a world-class destination. The major redevelopment project includes a range of upgrades to enhance the guest experience.

The existing accommodation and facilities have undergone significant enhancements, ensuring a comfortable and enjoyable stay for the guests. We are excited to introduce a brand-new lagoon pool, where you can relax and soak up the tropical vibes. Additionally, a poolside restaurant has been added, providing a delightful dining experience in a stunning setting.

The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer.

Job Description

Key responsibilities

Provide flexibility to work a 7-day roster when required
Prepare run sheets and event orders for guest and in-house distribution
Liaise with all hotel departments and external tour operators to ensure client needs are met
Process guest accounting
Ensure the level of service quality consistently meets the expectations of clients – both internal and external
Liaise with Business Events team for feedback, new products and sales leads/enquiries
Uphold a professional image for the Resort at all times whilst undertaking daily duties
Abide by Accor Codes of Conduct
Support and adhere to Accor Vision, Mission and Values
Uphold a professional image all times whilst undertaking daily duties
Complete all duties in line with standard operating procedures
Carry out any other duties as directed by your manager

Management

Foster and maintain a Conference & Event team that is skilled in executing the client's vision, from handover to departure
Maintain a Conference & Events team that is competent at anticipating guests' needs and exceeding expectations
Attend a weekly briefing with all relevant parties regarding upcoming conference activity
Conduct regular department briefings to ensure effective flow of information to the team
Complete month end reports
Participate (attend and engage) in all scheduled training
and meetings to assist the business's commitment to supporting ongoing skills development for all staff and to improving the offerings of the business for customers
Support and encourage staff development throughout your department to achieve increased skill levels for staff and increased quality of offerings from the business

Customer Service

Actively seek client feedback, and personally resolve client complaints within your level of authority
Maintain professional liaisons with clients and PCO's ensuring all Conference & Events activities are conducted by client requirements
Develop professional customer relationships and ongoing provision of excellence in customer service (internal and external) demonstrated through customer satisfaction and feedback
Ensure superior customer service is delivered consistently and in line with company values
Actively seek information to understand customers circumstances, problems, expectations and needs in terms of how to improve systems, processes and procedures in your department
Maintain up-to-date knowledge of goods and services provided by Darwin Airport Resort and the local area to provide accurate and relevant information to guests

Effective Relationships

Create and maintain positive internal relations with all staff and management throughout Darwin Airport Resort to assist and support the business operations
Liaise with various resort departments to achieve an organised and cohesive approach towards daily operations
Build rapport and cooperative relationships with customers and co-worker
Initiate, build and maintain relationships with key contacts internal and external to the organization
Workplace Health and Safety
Work by all of Accor's WHS policies and procedures
Understand and help implement Accor's Safety Management System in line with the requirements of your role
Deliver on all obligations in any Safety Plan in place for your role
Do everything practicable to make sure your own work environment and practices reflect good WHS standards in order to protect your own health and safety as well as the health and safety of others
Report any safety hazards, issues or incidents
Comply with all developed risk management controls as directed.

Qualifications

Tertiary qualifications in Business or Hospitality or 2 years' experience in a similar role within the Conference & Banqueting department.
Demonstrated leadership experience within the customer service industry.
Demonstrated ability to meet revenue targets.
Proficiency in various IT software systems: Opera Cloud, Microsoft Office, Delphi
Demonstrated ability to coach, mentor, develop and inspire teams.

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit Do what you love, care for the world, and dare to challenge the status quo #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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