- Support coaching and development of claims officers in the marine claims team from a technical perspective.
- Interact professionally with insured claimants, legal representatives, and brokers, ensuring high-quality customer service and strong relationships.
- Ensure compliance with statutory and service standards, including privacy guidelines.
- Manage claims proactively from notification to resolution, utilizing appropriate specialists for efficient settlement outcomes.
- Accurately determine and communicate indemnity decisions in a timely manner, following company policies, industry standards, and legislation.
- Properly document claims management and outcomes and negotiate settlements effectively.
- Focus on continuous improvement, developing technical expertise, and participating in professional development and training.
- Extensive experience in marine claims handling with strong technical and policy interpretation skills.
- Proven ability to manage a diversified portfolio, including working with loss adjusters, solicitors, and expert consultants.
- Understanding and application of the General Insurance Code of Practice.
- Proficient in PC literacy, word processing, and spreadsheet applications, with excellent communication and time management skills.
- Strong analytical and problem-solving abilities, maintaining a professional approach to claims handling.
- 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance.
- Wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
- 18 weeks' gender-equal flexible leave for all new parents, including paid super.
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
- Additional leave and support through QBE's Family Domestic Violence First Responder Network.
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners.
- 2021 LinkedIn Top Employer & HRD Employer of Choice.
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.
- Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion.
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates.
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads).
- Family First accredited employer since 2021.
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Senior Claims Officer - Melbourne - QBE Insurance

Description
The Opportunity
We are seeking an experienced Senior Claims Officer to join our Marine Claims team on a permanent basis.
You will play an integral part of our Speciality Claims business by delivering exceptional customer service at every touchpoint.
Your new role will see you proactively managing a portfolio of technical Marine claims, ensuring quality customer service is provided.
You will handle Marine claim classes such as Cargo, Commercial Hull, Direct Pleasurecraft, and Marine Liability.
Key Responsibilities:
About You
We are looking for someone with:
About QBE
We are an international insurer building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
Our people will be at the centre of our success, and we encourage each other to enable resilience for our customers, environment, economies, and communities.
We believe this is our moment – what if it was yours too?
Benefits
We offer a range of benefits to help provide holistic support for your work life, including:
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
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Claims Officer
Full time QBE Europe- Melbourne
-
Senior Claims Officer
QBE Europe- Melbourne
-
Motorcycle Claims Officer
Full time QBE Europe- Melbourne
-
Claims Service Officer
Allianz Popular SL.- Melbourne
-
National Claims Support Officer
Full time Ramsay Health Care- Melbourne
-
Senior Claims Officer
QBE Insurance- Melbourne
-
Motorcycle Claims Officer
QBE Insurance- Melbourne
-
Motorcycle Claims Officer
QBE Insurance- Melbourne
-
Motorcycle Claims Officer
QBE Insurance- Melbourne
-
Claims Service Officer
Allianz Australia- Melbourne
-
Claims Service Officer
Allianz Australia- Melbourne
-
Claims Specialist Transition Support Officer
Allianz Popular SL.- Melbourne
-
Claims Specialist Transition Support Officer
Allianz Australia- Melbourne
-
Claims Specialist Transition Support Officer
Allianz Popular Sl.- Melbourne
-
Claims Specialist Transition Support Officer
Allianz Australia- Melbourne
-
Technical Claims Assistant
McLarens- Melbourne
-
Insurance & Superannuation
Full time Unity Claims- Melbourne
-
Executive General Adjuster (ACILA) (MPO2482)
Exchange Street Claims ltd- Melbourne
-
Claims Adviser
Marsh & McLennan Companies- Melbourne
-
Associate, Sales Support
adidas- Melbourne