Customer Service Officer - Yorketown - ClearCompany

    ClearCompany
    ClearCompany Yorketown

    5 days ago

    Default job background
    Full time
    Description
    About the Role: We are seeking a highly motivated and dedicated individual to provide exceptional customer service. The successful candidate will work closely with our Operations Manager based in North Plympton.

    Duties and Responsibilities:
    • Deliver outstanding customer service by following a consistent sales process.
    • Collaborate with customers, internal estimators, and sales representatives to address manufacturing and pricing inquiries.
    • Answer incoming phone calls promptly.
    • Maintain effective communication between the business and customers regarding production updates or changes.
    • Follow up on quotations, record outcomes, and provide feedback for continuous improvement.
    • Contribute to a team-oriented culture by supporting colleagues to achieve organizational objectives.
    • Promote customer service excellence by participating in improvement activities and championing best practices.
    • Handle high-volume inquiries and work demands efficiently.
    • Respond to customer complaints, offer solutions, and follow up on resolutions.
    • Update customer information, including contact details and payment methods.
    • Assist with administrative tasks as required.


    About the Candidate:
    • Demonstrated customer service skills.
    • Proficiency in Microsoft Office applications (Word, Excel, Outlook).
    • Excellent written and verbal communication skills.
    • Strong interpersonal skills and ability to work collaboratively as part of a team.
    • Ability to multitask, prioritize tasks, and manage time effectively.
    • Strong analytical and problem-solving skills.
    • Capacity to thrive in a fast-paced environment.
    • Familiarity with quality management systems (ISO 9001 quality system).


    Benefits:
    • Competitive Salary.
    • Employee Assistance Program offering services like financial counseling and nutritional coaching.
    • Company-provided uniform.


    Please note that candidates must have Australian work rights and will be required to undergo pre-employment drug and alcohol testing.

    Unique Laser is an equal opportunity employer committed to providing a diverse and inclusive workplace.


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Customer service officer