Senior Technical Specialist - Queensland, Australia - The State of Queensland

Description

Senior Technical Specialist (ServiceNow)

Transport and Main Roads (Organisation site )
Technology; Information Technology; Corporate; Carseldine

The Applications Management unit supports applications used within Transport and Main Roads (TMR)'s Information Technology Branch (ITB), providing development, testing and support services to internal application owners and users.

In the role of Senior Technical Specialist (ServiceNow), you will provide development, support, and maintenance services primarily on the ServiceNow platform.

This role involves developing the key business enhancement for ServiceNow that is the main product used by ITB as CMDB, as well as the front application for the business to request ITB engagement.

Some of your responsibilities will include:

• Work closely with customers and maintain effective working relationships to determine and document their ServiceNow requirements and highlight the impact that these changes have on the ServiceNow platform.
• Provide development services for complex ServiceNow catalogue items and integrations.
• Upgrade and coordinate testing of the ServiceNow platform through vendor patches and major version updates.
• Support the ServiceNow, ensuring incidents are dealt with quickly and safely for the continuous operation of the platform.
• Provide advice and strategic direction regarding ServiceNow roadmap and product development to key stakeholders including the product owner and senior management.

Applications to remain current for 12 months.

Job Ad Reference: QLD/559595/24

Closing Date: Tuesday, 7th May 2024

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.