IT Service Delivery Lead - City of Frankston, Australia - Peninsula Health

Description

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• Immerse yourself in an inclusive, diverse and supportive culture
• Opportunity to shape the future of ITSM capabilities for Peninsula Health
• Hybrid Role working from home and office
• Frankston, Mornington Peninsula & surrounding locations

Classification:
HS4*

Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.

To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

What You Will Be Doing

The IT Service Delivery Lead is pivotal in the hospital's IT Operations department, responsible for assisting in managing and overseeing the Service Delivery Team's operations.

Primary responsibilities include directing IT Service Management operations, leading and continual development of the Service Delivery Team, collaborating with Digital Health and Informatics teams and business stakeholders, and maintaining continual communication with various hospital departments.

What You Need


We anticipate you will have:

• Extensive Service Delivery Management experience including Problem, Change and Incident Management.
• Expert knowledge of ITIL disciplines.
• Extensive Relationship Management and Customer Engagement skills.

• Expert knowledge and experience with Service Desk technologies such as Call Management tools, ITSM tools, Roster Management, Knowledge Base and Configuration Management Database.

• ITIL Foundations certification or higher (desirable)

What Next

If you experience any issues signing in or registering, please feel welcome to contact us - the People Experience Team on

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity and promotes a workplace that welcomes and includes the unique contributions of all people.

We encourage applications from individuals who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply.

We are also strongly committed to the safety and wellbeing of children and young people.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:

*Please refer to salary circular for (Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement for HS4 salary range. Sub-grading will be based on years of experience.

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.


Selection Criteria
Essential:
Extensive Service Delivery Management experience including Problem, Change and Incident Management.

Essential:
Expert knowledge of ITIL disciplines.

Essential:
Extensive Relationship Management and Customer Engagement skills.

Essential:
Expert communication skills – written, verbal and online.

Essential:

Expert knowledge and experience with Service Desk technologies such as Call Management tools, ITSM tools, Roster Management, Knowledge Base and Configuration Management Database.

Desirable:
Extensive knowledge of Microsoft user based technologies such as Office, Office365, and related technologies.
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