Customer Service Officer - Kingswood, Australia - Quay Appointments

    Quay Appointments
    Quay Appointments Kingswood, Australia

    Found in: Talent AU C2 - 2 weeks ago

    Default job background
    Full time
    Description

    Customer Service Officer
    Kingswood
    6 month contract
    $40p/h + super

    Our client operates a large Shared Service Centre, delivering vocational education and training including contracting and funded providers, quality assurance, leading forums and administering and traineeships.

    Benefits:

    • Work for one of the largest Government education departments
    • Close to Transport

    Responsibilities:

    • Provide administrative and clerical support to the regional centre team including maintenance of office equipment, sorting and distribution of mail and related services to support the efficient operation of the Regional Centre.
    • Maintain the filing, storage and archiving of customer records to ensure compliance with departmental records management systems.
    • Liaise with regional centre staff to provide information and assist in the resolution of customer enquiries and issues.
    • Provide accurate word processing, spreadsheet, and data entry support to assist the efficient operation of the Regional Centre.
    • Process invoices and claims in accordance with financial regulations, delegations, and procedures to ensure appropriate and quality service provision.
    • Assist in the compilation of reports to support the effective operation of the Regional Centre.
    • Prepare routine correspondence, briefings and reports to support the effective operations of regional centre.

    To be successful in this role you must have:

    • Ability to problem solve, think critically about work tasks, and seek clarification when unsure.
    • Be able to work collaboratively as part of a team and show commitment to completing assigned work activities.
    • Be willing to develop and apply new skills and look for opportunities for further efficiencies in current processes.
    • Strong technical skills
    • Ability to navigate your way through multiple systems.

    How to Apply
    Click apply and your application will be reviewed by Sophia Marzolini, Senior Recruitment Consultant For Questions please email

    *Please submit your resume as a word document*