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  • Manager, Incident Coordination - Sydney - Nsw Department Of Customer Service

    Default job background
    Description

    Job Title: Manager, Incident Coordination and Response

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    The Department of Customer Service (DCS) is a service provider and regulator that focuses on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

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    Cyber Security NSW is looking for a Manager, Incident Coordination and Response to join the Intelligence & Incident Response Team in Sydney. The role requires a strong organisational skill set and experience providing technical coordination, administrative support, strategic and reporting assistance across a range of business functions.

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    About the Role

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    • Actively develop the NSW Government cyber security posture through expert technical advice and direction.
    • Lead and manage support to NSW Government agencies impacted by a cyber incident and ensure all relevant internal plans and procedures are in place to coordinate response across all-of-government.
    • Develop and maintain a database of known issues, causes and resolutions to guide and continuously improve the team's response throughout all-of-government coordination and activation of the NSW Cyber Emergency Management Plan.
    • Lead and manage technical assessments of information and cyber security controls, vulnerabilities and recommended actions for internal teams and relevant stakeholders in relation to significant cyber incidents or crises.
    • Investigate and assess security breaches (within a defined area of responsibility) to maintain compliance with all-of-government cyber security policies and standards.
    • Provide technical expertise and lead the Cyber Security NSW technical incident response capability in response to significant cyber incidents and crises.
    • Contribute technical expertise to reporting on current and emerging cyber security risks and trends.
    • Build and maintain strong working relationships with stakeholders (internal and external) to foster collaboration, the exchange of information and informed decision-making during a significant cyber incident or crisis.
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    About Cyber Security NSW Branch

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    The Cyber Security NSW branch is a whole-of-government function located within Digital.NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW, protecting our systems and digital information as we undertake exciting digital transformation across NSW Government.

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    Cyber Security NSW works across NSW Government to:

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    • Create a whole-of-government integrated approach to managing cyber risk and responding to cyber security threats.
    • Increase cyber skills and awareness.
    • Understand the risks from cyber threats to our digital information and systems.
    • Set cyber security standards.
    • Ensure we are prepared if a damaging cyber incident occurs.
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    About You (Essential Requirements of the Role)

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    To be successful in this role you will:

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    • Stay informed about the constantly changing NSW cyber security landscape, including emerging threats, vulnerabilities and governmental policies.
    • Deliver comprehensive oversight and strategic value in cyber security endeavors within an all-of-Government framework, while also enhancing collaboration, coordination and synergy among NSW Government agencies to bolster cyber resilience and response capabilities.
    • Balance competing priorities and deliverables, ensuring timely completion of tasks while maintaining quality outputs amidst competing commitments and promptly responding to emerging challenges.
    • Demonstrate ability to liaise with a wide range of technical and non-technical stakeholders.
    • Experience in state and federal cyber security policies and frameworks.
    • Tertiary qualifications in an appropriate discipline; or equivalent relevant industry experience.
    • The role requires a security clearance to the level of Negative Vetting 1 (NV1) as a condition of employment.
    • An Australian Citizen including the ability to obtain and maintain a NV1 National Security Clearance and undergo a police check.

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