Deployment Specialist - Frenchs Forest, Australia - Logicalis Australia Pty Ltd

Description

Are you passionate about making a difference in the retail sector through cutting-edge technology? Our client , a global food restaurant chain is on the lookout for a Deployment Specialist to provide crucial technical support for a network refresh project. This role is central to enhancing in-store technology through deployment, asset management, and continual improvement processes.

Location: Frenchs Forest, NSW (Hybrid; Onsite with some remote work)

Duration: 3-6 months contract

Role Purpose:

As a key member of the team, you'll be working as part of a specialised team that look after the planning, preparation and deployment of the network refresh for our client's franchise Restaurants. Here are some of the key impacts associated with the role:

• Resolve technical issues to ensure operational continuity of store systems.
• Install and configure store systems to meet corporate standards.
• Work independently while collaborating with the broader restaurant technology support team.
• Analyze call trends to recommend system enhancements and upgrades.

Key Responsibilities:

• Deploy hardware and software and prepare new stores.
• Document deployment processes, asset management, upgrades, and new methodologies.
• Act as a higher-level support for in-store technology issues needing installation or replacement.
• Ensure timely, high-quality support for service requests, adhering to SLAs.
• Oversee and support store equipment operations including registers, packing screens, EFTPOS, digital menu boards, storage, security, backup and recovery, store wifi, and network infrastructure.
• Coordinate with third-party service providers for timely repairs under warranty agreements.
• Contribute to the overall strategy for improving customer support and enhancing helpdesk processes.
• Deploy firmware updates, security patches, and software maintenance.
• Investigate and adopt new technologies to enhance customer experience.
• Maintain current systems to support smooth team operations and implement new restaurant technologies.
• High School Diploma required; Tertiary qualification in IT or related discipline preferred.
• 2-3 years of IT support experience.
• Strong technical knowledge of hardware configurations, Windows environments, and networking.
• Excellent communication skills with a strong customer focus.
• Proven analytical and problem-solving skills.
• Ability to work flexibly and effectively in a dynamic team environment.
• Experience with specific industry software such as Macromatix, Eftpos, NCR Aloha, and digital signage preferred.

Additional Requirements:

• Availability to support a 7-day operation as needed.
• Hours: Full-time, 5 days per week with 2-3 night shifts per week. (Not required onsite the day following a night shift)

This role offers a unique opportunity to impact the operational success of the client's store through technology solutions. If you are a proactive, technically skilled individual with a passion for improving customer experiences, we invite you to apply.

This role offers a unique opportunity to impact the operational success of the client's store through technology solutions. If you are a proactive, technically skilled individual with a passion for improving customer experiences, we invite you to apply.