Customer Propositions Strategy Lead - Melbourne, Australia - Energy Australia

Description

Product Management & Development (Marketing & Communications)

Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia's largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation for all. Our ability to deliver on this Purpose will be dependent on how we are able to simplify the energy transition for our customers through the solutions & offerings we develop.

About the Role

As our Customer Proposition & Strategy Lead, you'll play a pivotal role in crafting and executing our product development strategy. Dive into market research, build compelling business cases, and recommend enhancements to keep EnergyAustralia's offerings ahead of the curve and irresistibly appealing to our customers. Your key accountabilities will include:

• Strategy development for new and existing customer propositions based on data-driven customer insights.
• Leading and driving residential customer propositions and offers for core energy plans.
• Leading a team who focus on the design, build and management of compelling propositions over their end-to-end lifecycle.
• Developing the skills and capabilities of the Propositions team in the delivery of high quality price and proposition data, systems, processes and industry expertise.
• Overseeing and improving processes, tools, controls and documentation to deliver maximum value.

How can you support the Clean Energy Transition

Are you a proactive and creative lead with a commercial mindset? Do you have a passion for driving high-performing teams to success? We are looking for someone like you to bring your unique skills and enthusiasm to our dynamic team along with the following:

• Tertiary qualification in Marketing, Business or a simialr discipline
• Minimum 7 years' experience in the development of consumer product strategies in a complex industry (e.g. utilities, telco, banking etc.)
• Excellent interpersonal, influencing and negotiation skills with senior stakeholders
• Experience in developing strong and collaborative relationships
• Excellent commercial acumen and an ability to present commercial positions and business cases
• Well-developed analytical and problem solving skills with impeccable attention to detail.

How to apply

If you share our passion for a clean energy future and want to join us #Doing. Not just dreaming, then click the 'Apply' button now to submit your application. If you have a specific query about this position, please contact Hazel Lawson at

Why Us?

We're committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it's a workplace where everyone's welcome. We offer;

• Discounts on your energy bills for you, your friends and family
• Recharge and relax with two extra days of leave each year. We call them recharge days.
• Choose your own public holidays. Take them as they fall or on a day that is more convenient or culturally significant to you
• We offer 20 weeks paid parental leave that's completely gender-equal.
• Balance Life and Work through our Energise program giving the freedom to choose when, where and how you work.

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