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    Reservation Agent - Sydney, Australia - Hyatt Corporation

    Hyatt Corporation
    Hyatt Corporation Sydney, Australia

    16 hours ago

    Default job background
    Full time
    Description

    Reservation Agent

    Park Hyatt Park Hyatt Sydney AU - NS - SydneyFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: SYD002644Local

    Summary

    About Park Hyatt Sydney

    Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

    About the role

    In the role of Reservation Agent you will be responsible for updating and managing the guest's reservation. Reporting to the Guest Relations Executive, you will be enjoying an inclusive working environment within a dynamic team that extends beyond the realms of Front Office.

    This varied and dynamic role provides a chance to develop your professional hospitality career within an international company; either in Australia or overseas.

    Main Responsibilities

  • Receive, capture and process requests for room reservations that arrive through all channels available to the hotel and corresponding to all business segments
  • Monitoring inventory of rooms
  • Ensure active Upselling in every sales call
  • Apply established Revenue Management strategies and tactics

    • Qualifications

  • Good Computer Skills particularly in the use of MS Office.
  • Ability to work under pressure
  • Positive, can-do attitude
  • Diploma/certificate in Hospitality or Tourism Management is desirable
  • Knowledge of Opera/Fidelio is desirable
  • Preferable prerequisite knowledge of the Travel/Hotel industry but not essential

    • Working at Park Hyatt Sydney will include:

  • Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
  • Access to complimentary and discounted Hyatt accommodation worldwide
  • Access to internationally recognised learning and development programs and opportunities
  • Access to an employee assistance program and paid family leave benefits
  • Being part of a diverse and inclusive team, passionate about their work
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