- Overall supervision of clients and support staff for the care of clients referred under the National Disability Insurance Scheme (NDIS) and Forensic Disability Unit (FDU)
- Undertake risk-assessment in any outdoors activities in consultation with the Risk and Compliance Officer.
- Assist with the implementation of NDIS Growth Strategy.
- Work with the program coordinator to communicate priority NDIS governance issues, ensuring decisions and directions relating to the governance components are appropriately prioritized, resourced and implemented.
- Establish good working relationships and networks with other community organizations to keep abreast of community activities and initiatives.
- Ensure the highest quality service are delivered that meet professional legislative and ethical standards.
- Develop relationships with key stakeholders to support business growth.
- Assist with the development of systems and processes to support the management of the business.
- In collaboration with the CEO and Senior Leadership Team, monitor variations in service delivery functions and operations which affect service delivery/budgetary performance and activity targets and provide strategic advice on remedial action as appropriate.
- Manage all aspects of service delivery compliance under NDIS registration requirements, Continuity of Support and Brokerage Agreements including overseeing the development and management of service user service agreements, responding to and appropriately addressing any stakeholder changes, managing and resolving any complaints, and managing an accident, incident and concern matters ensuring compliance with policy and procedure and efficient and effective operation.
- Build, lead, empower and develop service delivery team members including overseeing the recruitment, selection and on boarding of service delivery team members, providing supervision, managing performance appraisals and development plans, attending to team development and employee recognition processes and performance management ensuring high standards of capability, employee engagement, teamwork and performance are maintained across the CPMS Service Delivery workforce.
- Support and drive the sales and marketing initiatives to grow the business.
- Constantly review business processes and expenses to ensure CPMS operate efficiently and profitably.
- Oversee the maintenance of service delivery information systems including client management system development and improvement to ensure confidentiality, efficient data management, and fitness for purpose covering Support Plans, Service Agreements, Schedule of Supports, submission of progress reports, claims for payment, employee rostering and payroll integration/award compliance.
- Provide overall team leadership and manage individual performance, coaching, training and performance management in conjunction with Human Resource workers to achieve specific business KPIs.
- Be visible to the team, provide coaching, mentoring, feedback, and encouragement to promote growth and development.
- Present end of the month report on the activities for the division.
- To engage positive behavior support strategies for the delivery of services to Service Users and as required develop, implement and review Positive Behavior Support Plans and implement Restrictive Practice in accordance with legislative requirements.
- Manage workplace health, safety and environment matters across Service Delivery operations and proactively foster a safe, inclusive and belonging workplace environment and attend/address any reactive issues promptly and effectively ensuring effective risk management processes underpin CPMS service delivery activities and risk management controls are in place at all times.
- Tertiary qualified in a relevant discipline (Health, Business)
- Appropriate operational management experience in a similar NDIS leadership role.
- Demonstrated innovative and strategic approach to drive and establish business growth and expansion of the NDIS services.
- Comprehensive knowledge and experience of successfully managing multiple programs with staff based in multiple locations.
- Excellent relationship building, business development and marketing skills.
- Proven capacity and ability to lead, inspire motivate, influence and develop people.
- Capable of managing and delivering multiple tasks and priorities.
- Demonstrated ability to develop, interpret and apply complex guidelines, administrative procedures and processes.
- Strong client focus and desire tom be part of a growing, high achieving, successful service organization.
- Current Driver's license, Ochre Card, National Police Clearance, NDIS Worker Screening.
- First Aid certificate or ability to obtain.
- Overall supervision of clients and support staff for the care of clients referred under the National Disability Insurance Scheme (NDIS) and Forensic Disability Unit (FDU)
- Undertake risk-assessment in any outdoors activities in consultation with the Risk and Compliance Officer.
- Assist with the implementation of NDIS Growth Strategy.
- Work with the program coordinator to communicate priority NDIS governance issues, ensuring decisions and directions relating to the governance components are appropriately prioritized, resourced and implemented.
- Establish good working relationships and networks with other community organizations to keep abreast of community activities and initiatives.
- Ensure the highest quality service are delivered that meet professional legislative and ethical standards.
- Develop relationships with key stakeholders to support business growth.
- Assist with the development of systems and processes to support the management of the business.
- In collaboration with the CEO and Senior Leadership Team, monitor variations in service delivery functions and operations which affect service delivery/budgetary performance and activity targets and provide strategic advice on remedial action as appropriate.
- Manage all aspects of service delivery compliance under NDIS registration requirements, Continuity of Support and Brokerage Agreements including overseeing the development and management of service user service agreements, responding to and appropriately addressing any stakeholder changes, managing and resolving any complaints, and managing an accident, incident and concern matters ensuring compliance with policy and procedure and efficient and effective operation.
- Build, lead, empower and develop service delivery team members including overseeing the recruitment, selection and on boarding of service delivery team members, providing supervision, managing performance appraisals and development plans, attending to team development and employee recognition processes and performance management ensuring high standards of capability, employee engagement, teamwork and performance are maintained across the CPMS Service Delivery workforce.
- Support and drive the sales and marketing initiatives to grow the business.
- Constantly review business processes and expenses to ensure CPMS operate efficiently and profitably.
- Oversee the maintenance of service delivery information systems including client management system development and improvement to ensure confidentiality, efficient data management, and fitness for purpose covering Support Plans, Service Agreements, Schedule of Supports, submission of progress reports, claims for payment, employee rostering and payroll integration/award compliance.
- Provide overall team leadership and manage individual performance, coaching, training and performance management in conjunction with Human Resource workers to achieve specific business KPIs.
- Be visible to the team, provide coaching, mentoring, feedback, and encouragement to promote growth and development.
- Present end of the month report on the activities for the division.
- To engage positive behavior support strategies for the delivery of services to Service Users and as required develop, implement and review Positive Behavior Support Plans and implement Restrictive Practice in accordance with legislative requirements.
- Manage workplace health, safety and environment matters across Service Delivery operations and proactively foster a safe, inclusive and belonging workplace environment and attend/address any reactive issues promptly and effectively ensuring effective risk management processes underpin CPMS service delivery activities and risk management controls are in place at all times.
- Tertiary qualified in a relevant discipline (Health, Business)
- Appropriate operational management experience in a similar NDIS leadership role.
- Demonstrated innovative and strategic approach to drive and establish business growth and expansion of the NDIS services.
- Comprehensive knowledge and experience of successfully managing multiple programs with staff based in multiple locations.
- Excellent relationship building, business development and marketing skills.
- Proven capacity and ability to lead, inspire motivate, influence and develop people.
- Capable of managing and delivering multiple tasks and priorities.
- Demonstrated ability to develop, interpret and apply complex guidelines, administrative procedures and processes.
- Strong client focus and desire tom be part of a growing, high achieving, successful service organization.
- Current Driver's license, Ochre Card, National Police Clearance, NDIS Worker Screening.
- First Aid certificate or ability to obtain.
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- More than 4 years of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $55 - $65 per hour
- Most checks back in 24-48 hours
- Use the same check for multiple job applications
Operations Coordinator - City of Palmerston, Australia - Packleader Labour Hire on behalf of Compassion & Power Ministry Services
3 weeks ago
Description
Packleader Labour Hire on behalf of Compassion & Power Ministry Services – Yarrawonga NT
Compassion and Power Ministry Services (CPMS) aims to promote the Mission, Vision and Values of the organisation. We value our stakeholders and provide them with consultation, involvement, and development to maintain required standards. CPMS employees are committed and working towards a common goal for the benefit of whom we serve. We work together with our stakeholders focusing on the participants with the aim to understand, plan and carry out tailored support in order to provide the best opportunity for them to succeed in life.
Position Summary
The Operations Coordinator, a vital part of the Management Team, oversees overall management and leads the CPMS Service Delivery Team to meet performance, quality, and financial targets. They cultivate a supportive work environment focused on service excellence and client-centric approaches, reporting to the CEO. Their role involves expanding employment services, promoting evidence-based practice, fostering innovation, and advocating for inclusive economic participation. As part of a cohesive team, they contribute to organizational growth while embodying its Vision, Mission, and Values through compassionate and respectful service delivery.
Responsibilities
Selection Criteria
About our Company
Compassion and Power Ministry Services (CPMS) aims to promote the Mission, Vision and Values of the organisation. We value our stakeholders and provide them with consultation, involvement, and development to maintain required standards. CPMS employees are committed and working towards a common goal for the benefit of whom we serve. We work together with our stakeholders focusing on the participants with the aim to understand, plan and carry out tailored support in order to provide the best opportunity for them to succeed in life.
Position Summary
The Operations Coordinator, a vital part of the Management Team, oversees overall management and leads the CPMS Service Delivery Team to meet performance, quality, and financial targets. They cultivate a supportive work environment focused on service excellence and client-centric approaches, reporting to the CEO. Their role involves expanding employment services, promoting evidence-based practice, fostering innovation, and advocating for inclusive economic participation. As part of a cohesive team, they contribute to organizational growth while embodying its Vision, Mission, and Values through compassionate and respectful service delivery.
Responsibilities
Selection Criteria
Stand out from the crowd with a National Police Check*
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