Administration & Retail Officer (Destinations) - Mornington, Victoria

About Us · Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge ...

Job description

About Us

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What's on Offer

• Work Life Balance –We offer a hybrid working model, flexible working arrangements and generous leave provisions.
• Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.
• Opportunity – Permanent full-time role, based in the Briars. Band 5 - $93,131 per annum (excl. super). Working days are Tuesday – Saturday and 3 public holidays per year.
• Career – Opportunity to grow and develop with excellent learning and development opportunities.
• Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire

About the Role

The Destination Administration & Retail Officer is an active member of the Destinations team, contributing to the delivery of welcoming, engaging and memorable visitor experiences. The role plays a key part in visitor services, retail operations, programs and events, supporting efficient operations, sound financial management and positive visitor outcomes.

Reporting to the Coordinator – Destination Experience, success in this role looks like:

• Administrative and financial processes are well organised, accurate and completed on time, with purchase orders, invoices, budgets and records maintained to a high standard.
• Visitor, maintenance and contractor records are up to date, accessible and support effective planning, reporting and compliance.
• Visitor data, retail performance and program information are accurately captured and used to inform decision-making and continuous improvement.
• Visitors consistently receive friendly, professional and responsive service, and the Visitor Centre and Homestead are presented as welcoming, engaging spaces.
• Retail areas are well stocked, attractively presented and contribute positively to visitor experience and commercial outcomes.
• Bookings for programs, events and private hire are managed efficiently, with clear communication, accurate documentation and smooth customer experiences.
• Education programs and school holiday activities are well supported through timely administration and positive customer interactions.
• Contributes positively to team culture, collaborates effectively with colleagues and models Mornington Peninsula Shire values in day-to-day work.
• The Destinations team can rely on this role as a proactive, adaptable and accountable team member who helps the destination function efficiently and professionally.

About You

• Demonstrated experience providing high-quality administrative and business support within a dynamic team environment, including coordination of procurement, purchase orders and financial documentation.
• Minimum of four years' experience in a customer service, administration or business support role.
• Well-developed verbal and written communication skills, with the ability to engage professionally and confidently with visitors, contractors, internal teams and external stakeholders.
• Desirable: experience coordinating or overseeing a retail or visitor-facing environment, including monitoring sales performance, purchasing trends and income against budgets.

How to Apply

If this role sounds like you, click 'Apply'.

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks.  This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC).

Applicants must have valid Australian work rights.

For further information about the role, you can download the Position Description by clicking 'Apply'. For a confidential discussion about this opportunity, please contact: Renee Street, Coordinator – Destination Experience, or via

Applications Close:  6pm, Wednesday 4 March 2026.