L2 Support Engineer - Sydney, Australia - Real Time

    Real Time
    Real Time Sydney, Australia

    2 weeks ago

    Default job background
    Full time
    Description
    • Consistently awarded as 1 of the Top Fortune 100 companies to work for
    • Flexible WFH/Hybrid setup & working from state of the art CBD office
    • Enjoy continuous learning, career growth & strong potential for FT conversion

    We're seeking a passionate and skilled Application/Technical Support Engineer to join our client's highly collaborative, supportive & multi-talented Integration team. You will tackle challenging Integration issues, champion customer success, and play a key role in shaping the future of Cloud.

    Job Title: Technical Support Engineer (Integration)

    What you'll get up to:

    • Own & resolve complex integration escalations for customers.
    • Advocate for customers, providing expert guidance & solutions.
    • Analyze & troubleshoot platform issues with finesse.
    • Drive knowledge sharing & process improvements within the team.
    • Collaborate seamlessly with customers & internal teams.
    • Craft clear documentation to empower users and boost efficiency.
    • Continuous learning of our product suite as it continues to grow so you can best understand & support how customers use the platform.

    What you'll bring to the table:

    • A Tech wiz with 2+ years experience in an Application support or development background
    • Experienced with JavaScript for troubleshooting & development.
    • Some experience with LDAP/AD, SSO, Email Infrastructure or Web Services.
    • Knowledgeable in Data Extraction & Network Infrastructure.
    • A strong problem-solver with a knack for complex technical situations.
    • A clear communicator who excels at customer support.

    Nice to Haves:

    • OAuth & OIDC knowledge
    • SaaS/PaaS support experience
    • ITIL framework understanding
    • Rel DB experience (MySQL, Oracle)
    • Worked w/ Linux/Unix or MS Server

    What awaits you:
    Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for perm conversion.

    What's Next?

    APPLY below or email and we'll be in touch with you asap