healthcare customer service specialist - Tasmania - beBeeCustomerServiceRepresentative

    beBeeCustomerServiceRepresentative

    Job title: Group Admissions Support Officer

    Description

    Job Summary

    Your role is to provide high quality customer service, assisting patients with online admissions and registrations. You will support the completion of informed financial consent and work closely with hospitals to ensure all processes are completed accurately and on time before admission.


    Main Responsibilities:


    • Provide step-by-step troubleshooting support to patients navigating our online portal and systems.

    • Maintain high standards of accuracy and efficiency in data entry, ensuring patient demographics are up-to-date, including taking patient details over the phone.

    • Understand and assist patients to complete their Informed Financial Consents via the portal.

    • Show hospitality in every conversation by understanding patients' needs.

    Required Skills & Qualifications

    To succeed in this position, you should have strong attention to detail, excellent data entry skills, and be comfortable using digital systems. We seek a confident communicator with experience in call centre or healthcare administration who thrives on solving problems over the phone. The ideal candidate is empathetic, tech-savvy, able to explain complex information clearly professionally., and flexible regarding shift requirements. 


    Benefits Package

      'The Benefits package includes: Salary $*****, plus 12% Superannuation.
      A permanent part-time position working 24 hours per week,

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