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    Service Desk Analyst - Council of the City of Sydney, Australia - Ambition Group

    Ambition Group
    Ambition Group Council of the City of Sydney, Australia

    Found in: JobGet AU C2 - 1 day ago

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    Description

    Service Desk Analyst - required ASAP

    On-site working in Sydney CBD

    6 Month Contract - high chance of extension

    A global Law Firm are looking for a Service Desk Analyst to join their team in Sydney CBD. The Service Desk Analyst will be working alongside a team of 6 people in Sydney, supporting 700+ end users.

    Responsibilities include:

    • Providing on-site support to end users across hardware, software and other devices
    • Respond to support issues raised through first line calls, tickets and face to face queries
    • Equipment set up such as PC's, laptops, mobiles and conference room equipment
    • Communicate to various internal stakeholders
    • Adhere to processes and documentation requirements

    Qualifications:

    • Strong customer service experience is essential
    • 2+ years experience within Help Desk / Service Desk support
    • Able to use O365, Active Directory, Intune
    • Proficient in troubleshooting hardware and some software
    • Excellent communication skills, both written and verbal

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