Payment Service Manager - Sydney, Australia - Knewin

Description

CMC Markets are hiring We are currently recruiting for a Payment Service Manager to join our Business Operations team on a permanent basis. This role will be based onsite in our Barangaroo office. Please note that this role is only open to Sydney based candidates with full working rights (Citizen/Permanent Resident).

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we've expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we're still growing.

Role

We are looking for a Payment Service Manager who will integrate each Payment service with the Payment Operations Team and the business areas impacted by the Service. The role reports to the CFD Business Operations and Payments Manager, and will suit someone who has worked with a number Payment Services providers and has a broad knowledge of different payment methods. This will suit someone who knows what constitutes a good service, understands risks and controls, is self-motivated and has a natural desire to want to improve existing processes.

The role requires interactions across multiple Teams such as Payment Operations Teams, Client and Broker Services teams, Business Operations team, Client Money Team, Financial Crime Team, Payments Development and Support Teams.

Please note that we operate onsite working and would require you to come into our Barangaroo office 5 days per week.

Responsibilities

• Proactively manage relationships with Payment Providers (including Banks), through regular service meetings, and co-ordinate the resolution of major support or technical problems with banks or providers ensuring meetings have minutes and actions are tracked
• Create/ update all service documentation and communicate changes across affected teams. Documentation to include procedural documentation and process flows / decision trees
• You will understand volumes and costs per vendor and track the trends
• Monitor KPIs, including payment conversion rates, analyse trends and identify key drivers
• You will have regular meetings with the Payment team to understand process, areas of improvements on the vendor side and how changes will impact the existing process
• You will monitor payment requests to understand if a process is deficient, information is lacking, or additional training is required and deliver training when required
• Where a change is required, you will create the business case for the change eg through quantifying the scale/ cost of the existing issue issues and measure the success of the change once it has been delivered
• You will hold Regular meetings with client facing teams to understand issues track and report against the issues.
• You will understand new features/changes the payment service providers are delivering and whether CMC could benefit from the changes.
• You will keep abreast of payment regulatory change and in conjunction with compliance, you will determine if there is an impact to CMC and ensure continuity of regulatory compliance
• You will work with the Operations managers and Product managers to continually assess the CMC Payment offering focusing on how we can improve the customer journey.

Skills & Experience:

• Minimum 2 years' experience with a bank, payments or fintech company with a substantial knowledge of Payments and banking. SWIFT messaging, card processing and payment service integration knowledge desirable.
• Must have Vendor Management / Service Management experience within the financial services industry
• Strong communication, negotiation, and interpersonal skills, team-oriented and results-driven
• Have an analytical and data-driven approach to managing our partners and suppliers and are comfortable tackling optimisation problems.
• Adaptable and calm in the face of complexity with a can-do attitude.
• Proficient in Microsoft office key applications eg Excel, Word, Power Point and Teams.

Benefits

• Competitive salary + bonus.
• Charity give-back days.
• 1 extra annual day of leave for your birthday.
• CMC Benefits hub, Social Club, , LinkedIn Learning, Novated Leasing + more.
• Generous L&D program so you can continue to build new skills to grow your professional career.

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don't just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone