Senior IT Technician: Lead on Complex Tickets - Wakefield Regional Council - Team17 Digital

Description

Senior IT Technician: Lead on Complex Tickets

A leading gaming company in Australia seeks a Senior Technician to join the IT Services team.

Key Responsibilities:

• Manage the service desk queue for optimal efficiency and customer satisfaction.
• Take ownership of complex tickets, ensuring timely resolution and escalated issues are addressed promptly.
• Mentor fellow Technicians to enhance their skills and knowledge base within Microsoft technologies and third-line infrastructure expertise.

This role offers an exciting opportunity to be part of a global team of approximately 400 employees working together in a dynamic environment undergoing significant technological transformation. Strong organizational and troubleshooting skills are essential alongside experience with various Microsoft technologies.