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- You will be accountable for managing the day to day operational and administrative functions in the Student Enquiry and Enrolment Services team including managing the provision of customer service, administrative tasks and complex or technical enrolment advice.
- Your key accountabilities will be to
- Supervise the distribution of incoming Institute enquiries and applications through to relevant teams.
- Provide customer-centred and professional service at all times to enhance customer satisfaction and maintain the professional image of the Institute
- Encourage and foster a close team dynamic by working within the team to build relationships between staff and colleagues across the business
- Lead the team in coaching and lead by example by ensuring flexible approach, openness to learning and providing a work environment that encourages outstanding work performance and interpersonal relationships
- Liaise with IT and business areas to ensure complex enrolment responses are enabled through systems
- Collaborate with the other stakeholders to build broader Chisholm awareness around opportunities to drive student and client engagement and conversion during enrolment
- Provide outstanding service when interacting with external contacts and students to enhance the Chisholm Institute brand. ABOUT YOU
Enquiry and Enrolment Lead - Dandenong, Australia - Chisholm Institute
Description
ABOUT THE ROLE
You will have relevant tertiary qualification at a minimum of Undergraduate Degree qualified, or equivalent business or customer service experience.
Crucial to your success will be your proven track record in the vocational education sector and understanding of enrolment administration.
You are a highly motivated with knowledge of effective communication strategies where language and/or digital literacy presents barriers to understanding.
BELONGING AND INCLUSION
Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm's culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.
We welcome and encourage applicants from diverse backgrounds to apply.
We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our People, Culture & Safety Team at