- Management of a team of administration team members
- Responsibility for leading an engaged, motivated and high performing team.
- Responsibility for daily team operations, including allocations of work to team members and delivery of high quality and timely service to internal and external clients
- Become a subject matter expert in our processes and step in to provide hands on support to your team during peak periods
- Responsibility for the management of your team's performance, ensuring the team is meeting defined KPIs & SLAs
- Act as a point of escalation for complex or challenging requests
- Provide leadership, coaching, training and professional development opportunities
- Identify opportunities to improve or streamline our administration processes
- Assist in recruiting new team members
- Prior experience, ideally 3-5 years' as a Team Leader in a Customer Service, Operations, Financial, Professional services or a large Corporate environment
- Demonstrated experience in leading, coaching and managing diverse teams
- Proven experience in driving a collaborative team culture and high performing working environment
- Demonstrated ability to develop and maintain relationships with the team, management and business stakeholders
- Demonstrated experience of high standards of customer service
- Analytical and data analysis skills to deliver insights to continuously strive for improvement
- Excellent organisational, time management and complex problem-solving skills
- Ability to adapt and be flexible to changing systems, processes and business needs
- Intermediate/Advanced Microsoft Office skills
- Exceptional written and verbal communicate skills
Team Leader - Parramatta, Australia - KPMG
Description
KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth.
Your Opportunity
Becoming a Team Leader at KPMG, you will take on a leadership role with a fast paced and growing operations team of administrative professionals and play an influential role in building a supportive, people focused and collaborative team culture.
Your Experience
At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include: