Voice of Customer - Sydney

We're looking for an experienced Voice of Customer (VoC) Program Lead to help take our customer-centricity to the next level. · Voice of Customer vision & strategy: Define and deliver the end-to-end VoC strategy aligned to business objectives, customer outcomes and long-term loya ...

Amplify the customer voice and drive meaningful change at scale as a Voice of Customer (VoC) Program Lead. · ...

We are looking for new ways to work together and serve our community through exceptional customer experience. · ...

You are passionate about building intelligent, resilient and always-available platforms that power customer conversations at scale.Do work that matters · We're on a mission to transform tomorrow's bank today. · ...

We are looking for a BOT Specialist to join our Customer Operations team and help shape the future of digitally assisted customer service. · ...

The Senior IP Telephony Engineer designs implements maintains and troubleshoots modern unified communications and telephony platforms on-prem cloud with strong focus on Zoom Phone Cisco Voice Gateways SIP based VOIP solutions. · Design implement VOIP unified communication solutio ...

On behalf of our clients we are looking for a BOT Specialist to join their Customer Operations team and help shape the future of digitally assisted customer service. · Design engaging user-centric conversational experiences for chat and voice bots across multiple channels · ,BUIL ...

This role is ideal for someone passionate about leveraging data and machine learning to drive actionable insights and operational improvements. · Analyze collections and operational data to identify trends and opportunities. · Develop and maintain dashboards and reporting tools f ...

The Senior Support Center Lead is the second-in-charge (2IC) for our omni-channel contact center, providing day-to-day operational leadership across voice, email, and chat. · The role ensures service levels are achieved, teams are coached to high performance, incidents are coordi ...

About A Man & His Cave is one of Australia's leading man cave and lifestyle brands. As the business continues to scale, customer experience and operational excellence are critical. · We are seeking a Customer Service Manager with an Operations focus to lead our customer service f ...

The Senior IP Telephony Engineer will design and implement modern unified communications and telephony platforms with strong focus on Zoom Phone / Zoom Contact Center. They will work closely with network teams to ensure proper QoS and bandwidth planning. · ...

Hi We're Go-To, and we've been looking for you. · A Little Bit About Us · We love skincare and think we're pretty good at making it. Our specialty is uncomplicated skincare that your skin is going to love. · About The Role · We're on the hunt for a Group Content Manager (Parental ...

+Shape Australia's energy future together. · +Apply and evolve Transgrid's brand strategy voice design system across all communications. · + · + · , valid_job:1} ...

We're proud to be one of Australia's leading mobile and internet providers looking for a Conversational AI Specialist. · To support Customer Care in developing and implementing advanced solutions to optimise and guide customers toward digitally assisted channels. This will be don ...

We are seeking an experienced CCaaS Solution Architect / Senior Consultant for our client to design, implement, · and optimize a cloud-based Contact Center (CCaaS) solution using Microsoft Dynamics 365 Customer Service integrated with Azure Communication Services (ACS). · Solutio ...

We're redefining what a customer communications platform can be—by combining voice, · SMS, · WhatsApp, · and AI into one seamless workspace.Aircall operates in nine global offices (Paris, · New York, · San Francisco, · Sydney(Mexico City), · Madrid,LondonBerlinSeattle), · and is ...

You see the big picture, you've always worked on a grand scale, and now you're ready to re-focus on grand impact. · ...

We're looking for a Senior Technical Specialist – Mobile Voice based in Macquarie Park, Sydney to act as a subject matter expert within Mobile Core Integration and Maintenance Engineering (IME). · Own integration and testing for mobile voice infrastructure including IMS, HSS/SDM, ...

A fantastic fixed term opportunity has presented itself for a Consumer Insights Manager reporting to the Executive Manager Customer Research & Insights. · Undertaking ground-breaking research and delivering insights that create a step change in how nbn together with the industry ...

The Network Engineering Manager will oversee the provisioning, installation, · and operation of our data and voice communications networks. · Manage voice · and data networks · Undertake long-term policy and strategy planning on standards · and service levels for communications n ...