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- Drive resolution of large scale customer impacting incidents as part of a team rotation.
- Provide critical incident response/management for customer's critical workloads.
- Contribute to Problem Records for customers.
- Monitor and manage communications during high impact events via relevant channels.
- Collaborate with key stakeholders across AWS to improve the customer experience.
- Create and review documentation; design/influence new standard operating procedures.
- Mentor peers in your areas of technical and operational strength.
- 5+ years experience in a similar role.
- 3+ years of virtualization, orchestration and cloud computing experience.
- 3+ years of network and operating system support experience.
- Bachelor's degree in computer science or equivalent.
- Familiarity with Cloud services.
Incident Management Engineer - New South Wales - Amazon

Description
About Us
Amazon is the earth's most customer-centric company, recognized globally for its products and service. Amazon Web Services (AWS) leads in cloud technologies while carrying on this tradition.
We are looking for a leader with strong background in Incident Management to join our team as a Major Incident Manager.
This role requires a broad skill set including analytical acumen, technology experience, business judgment, strategic account ownership, and leadership presence to effectively work with customers.
The successful candidate will have passion for creating/providing world-class experience for our customers and understand the competitive landscape.
We value work-life balance, inclusivity, and career growth opportunities at AWS.
Major Responsibilities:
Requirements:
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