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  • Incident Management Engineer - New South Wales - Amazon

    Amazon
    Amazon New South Wales

    2 weeks ago

    Amazon background
    Description

    About Us

    Amazon is the earth's most customer-centric company, recognized globally for its products and service. Amazon Web Services (AWS) leads in cloud technologies while carrying on this tradition.

    We are looking for a leader with strong background in Incident Management to join our team as a Major Incident Manager.

    This role requires a broad skill set including analytical acumen, technology experience, business judgment, strategic account ownership, and leadership presence to effectively work with customers.

    The successful candidate will have passion for creating/providing world-class experience for our customers and understand the competitive landscape.

    We value work-life balance, inclusivity, and career growth opportunities at AWS.

    Major Responsibilities:

    • Drive resolution of large scale customer impacting incidents as part of a team rotation.
    • Provide critical incident response/management for customer's critical workloads.
    • Contribute to Problem Records for customers.
    • Monitor and manage communications during high impact events via relevant channels.
    • Collaborate with key stakeholders across AWS to improve the customer experience.
    • Create and review documentation; design/influence new standard operating procedures.
    • Mentor peers in your areas of technical and operational strength.

    Requirements:

    • 5+ years experience in a similar role.
    • 3+ years of virtualization, orchestration and cloud computing experience.
    • 3+ years of network and operating system support experience.
    • Bachelor's degree in computer science or equivalent.
    • Familiarity with Cloud services.

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