Complaints Lead - Melbourne, Victoria

THE COMPANY: · More ) and Tangerine ) are two fast-growing challenger brands in the telecommunications space. Offering nbn, mobile and fixed voice products to both consumers and small businesses right across Australia. With our continued rapid expansion, we're on the lookout for ...

+Job summary · Lead a high-impact, high-volume public service function improving fairness for all Victorians · +ResponsibilitiesDrive system-wide improvement across public administrationShape culture, service excellence and community trustTo be considered for this role, you will ...

Initial 3 month Contract · Government Agency · CBD Location with hybrid working from home · This government agency is seeking a Senior Adviser – Costs Disputes & Compliance to manage complex consumer and disciplinary complaints within a regulatory environment. Play a critical par ...

We're looking for a dynamic IDR Complaints Resolution Lead to join our Internal Dispute Resolution (IDR) Operations team and drive excellence in resolving complex insurance-related complaints.This is a leadership role where you'll guide a team excellent Complaint Resolution Offic ...

Your new company is committed to delivering excellent customer service to customers across the Pacific region. You will be joining a collaborative team that values continuous improvement, professional development and a culture of inclusion. · This role is open to candidates on a ...

Resolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. · ...

The Customer Advocacy and Complaints Officer sits within the Customer Experience branch at the City of Melbourne.This role plays a key part in advocating for customers while supporting the organisation to continuously improve services and complaint handling practices. · Support t ...

We're looking for a proactive and detail-driven Quality Coordinator to join our ANZ Manufacturing team based at our Chadstone office with hybrid working available. · This is a hands-on fast-moving role where you'll play a key part in managing customer complaints coordinating prod ...

Provides expert advice and support across industrial and employee relations, employment policy development, dispute resolution. · ...

We are seeking a Complaints Consultant to join our high-performing Operations team in Melbourne.We are looking for a proactive individual who balances technical knowledge with exceptional people skills. · ...

+Job summaryBecome a valued member of our team and play a key role in enhancing the experience of our customers and partners · +Leading and managing a team of staff to ensure timely, accurate and procedurally fair handling of complaints · Implementing and monitor key performance ...

We are seeking an experienced Customer Relations Manager to lead our complaints, escalations and Ombudsman engagement functions for a high-value utilities client. · ...

We're seeking EOI for an Independent External Reviewer to provide independent oversight of College complaints and whistleblower handling processes. · ...

About AE · Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia. · We deliver ...

Sun. Sea. Sun · We are Bondi Sands. The Australian Tan. · We are on the lookout for a proactive and detail-driven Quality Manager to join our team and play a pivotal role in ensuring our products meet the highest standards across our global beauty portfolio. · ...

Service Manager – NDIS Provider · About Us · We are a reputable NDIS-registered provider delivering high-quality, person-centred support services across Australia. Our focus is on providing responsive, compliant, and reliable supports that empower participants to live their best ...

Lead a high-impact, high-volume public service function improving fairness for all Victorians​ Drive system-wide improvement across public administration​ Shape culture, service excellence and community trust​ The Victorian Ombudsman (VO) provides an independent, accessible and i ...

About the role: 1 x Ongoing 1 x 12 months Fixed Term · Investigators play a key role in the resolution of complaints received by the office of the National Health Practitioner Ombudsman (NHPO). · As an Investigator in the Complex investigations team, you will be responsible for e ...

We are seeking an experienced After-Sales Manager to lead the establishment, optimization, and scaling of the after-sales service system in Australia.This role plays a critical part in ensuring customer satisfaction, strengthening product quality feedback loops, and supporting th ...

This government agency is seeking a Senior Adviser - Costs Disputes & Compliance to manage complex consumer and disciplinary complaints within a regulatory environment. · Manage complex complaints with a focus on early resolution · Resolve disputes through conciliation, mediation ...