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- Support, advise, mentor and train staff as required to ensure maximum productivity is achieved
- Ensure all staff are aware of all new product lines and relevant product issues
- Overseeing the inputting and invoicing of customer orders into MFG Pro Remove highlighted
- Ensure customer call lists remain current at all times
- Follow-up on any customer complaints or issues as a matter of priority, liaising with key stake holders to ensure a quick and effective resolution
- Significant previous management experience in a similar role
- Experience in food services, warehousing and distribution industry is advantageous
- Reliable with good time and organisational skills including the ability to manage own workload
- Ability to be assertive and work under pressure
- Driven to achieve set goals
- Customer focused with an eye for detail
- Excellent phone manner, verbal and written communication skills
- Solid data analysis and excel experience
Customer Service Manager - Sydney, Australia - PFD Food Services
Description
The Role
The purpose of this role is to manage the day to day activities of the entire customer service function for Sydney, with some touchpoints around the state ensuring our customers are serviced effectively and timely whilst maintaining and developing good customer relationships.
Key Responsibilities
Key Competencies, Skills and Qualifications
What PFD is Offering the Successful Candidate
We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).