Senior Technical Consultant – Impact - Haymarket, Australia - Servicenow, Inc.

Servicenow, Inc. Haymarket, Australia

1 week ago

Full time

Description

At Service Now, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true.
The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At Service Now, we are committed to creating an inclusive environment where all voices are heard, valued, and respected.

We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job DescriptionWhat you get to do in this role:
Be a core part of a new team we are building in Sydney.
The role of the Senior Technical Consultant – Impact is part of Service Now Impact, our newest product.
Service Now Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.
Read about Impact Accelerators & watch the videos below to learn more:

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the Service Now products they have purchased through delivering our technical accelerators.

You will act as the Service Now subject matter expert and bring Service Now best practices, innovations, and capabilities to help customers achieve their goals.

We have high expectations and a career at Service Now means challenging yourself to always be better.

The ideal candidate is someone with significant experience in Service Now development and who wants to help our client base with their digital transformation capabilities.

Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely
Prepare all client-facing and internal deliverables that are technology-related
Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members
Guide development of new offerings for our technical accelerator portfolio
Engage with customers' requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations
Demonstrate the product, both standard and tailored to customer needs
Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.)
Develop and maintain strong working relationships with other teams
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Mentor resources and peer review development work
QualificationsService Now skills & previous experience in different Service Now modules are required for this role
Proven technical and business process experience in leading the development and delivery of Service Now solutions in client environments
Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies
Experience with AI/ML technology and preferably experience with Service Now Virtual Agent, Predictive Intelligence and Performance Analytics products or
Experience working with Agile methodologies
Excellent communication and presentation skills
Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
Prepared to study for, obtain and maintain Service Now certifications
Additional InformationService Now is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At Service Now, we lead with flexibility and trust in our distributed world of work.
Click hereto learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), Service Now may have to obtain export licensing approval from the U.

S.
Government for certain individuals.

All employment is contingent upon Service Now obtaining any export license or other approval that may be required by the U.

S.
Government.

Please Note:
Fraudulent job postings/job scams are increasingly common.
Click hereto learn what to watch out for and how to protect yourself.
All genuine Service Now job postings can be found through the Service Now Careers site.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Service Now.

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