- Develop and Maintain Systems of Practice: Develop and maintain our organisation's Incident Management and Request Management systems, tools, culture, and processes.
- Collaborate with Stakeholders: Collaborate with stakeholders and product management to continuously improve our internally built Incident Management system.
- Deliver Complex Solutions: Own and deliver complex end-to-end systemic solutions.
- Data Governance: Manage Incident Management and Request Management data governance.
- Analyse and Improve: Analyse incident data to determine trends or problems, and take corrective actions to meet Incident Management and Request Management KPIs.
- Interface with Customer Service: Interface with the customer service team for management of both complex and major incidents.
- Lead Root Cause Identification: Lead timely root cause identification across multiple teams and technologies, document post-incident reviews for customers and internal stakeholders.
- Prioritise and Drive Resolution: Prioritise and drive resolution of actions arising from PIRs to prevent recurrence of major incidents.
- Train Staff and Stakeholders: Train staff and stakeholders in Incident Management and Request Management processes, procedures, and policies.
- Report on Practice Implementation: Report on Incident Management and Request Management practice implementation, team, and commercial outcomes.
- ITSM Experience: 5+ years of ITSM experience, including previous experience in Incident Management in enterprise-level IT environments.
- Incident Management Systems: Competence using Incident Management systems.
- Technical Acumen: Strong technical acumen, ability to engage meaningfully in the technical detail of cause and resolution.
- Systemic Issues: Proficiency in recognizing and comprehending systemic issues.
- Autonomy and Direction: Ability to work autonomously, while being comfortable taking direction as required.
- Influence and Merit: Highly skilled at using influence and merit to make impactful change.
- Inter-Departmental Relationships: Ability to develop and maintain strong inter-departmental and stakeholder relationships.
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Lendlease SydneyLendlease is looking for a Cyber Security Incident Manager to join the team in Sydney. This position reports directly to the Chief Information Security Officer and collaborates with key stakeholders across Digital and the Business to enhance Lendlease's cybersecurity resilience. ...
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ITSM Incident Manager in Sydney - Wisetech Global Limited

Description
ITSM Incident Manager
We are seeking an ITSM Incident Manager to join our Productivity and Delivery team in Sydney. This role offers a unique opportunity to manage the lifecycle of all incidents that occur across our customer and business operations, driving organisational change and delivering complex initiatives.
Responsibilities:
Skills and Experience:
About WiseTech Global
Our innovations and global technology enable, improve, and empower the world's supply chains. We are a global leader listed on the ASX in 2016, now an ASX 50, AU$25 billion+ company serious about expansion and technical innovation. Our mission is to create breakthrough products that empower those who own, enable, and operate the supply chains of the world.
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Incident Management Specialist
LifeWorks- Sydney
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Incident Management Engineer, AWS Incident Detection and Response
ENGINEERINGUK- Sydney
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Cyber Security Incident Manager
Lendlease- Sydney
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Cyber Security Incident Manager
Lendlease Corporation- Sydney
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Cyber Security Incident Manager
Lendlease- Sydney
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Incident Management Specialist
Lifeworks- Sydney
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Incident Response Regional Manager
Atlassian- Sydney
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Systems Administration
Full time Aussie Broadband- Sydney
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Data Protection Incident Responder
TikTok- Sydney
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Lead Incident Responder
Commonwealth Bank- Sydney
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Cyber Defence Lead
Boral- New South Wales
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Service Desk Lead
Cognizant- New South Wales
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Information Security Incident Commander
Atlassian- Sydney
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Senior Cyber Security Technical Analyst
Full time NSW Department Of Customer Service- Sydney
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ScapeSafe Security Control Room Coordinator
CKE Restaurants- Sydney
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Functional Lead
Kaliba- Sydney