ServiceNow Lead – Melbourne, Victoria, Australia - City of Melbourne - Axiom Technologies

    Axiom Technologies
    Axiom Technologies City of Melbourne

    17 hours ago

    Description

    ServiceNow Lead Job Description

    Axiom Technologies is a global IT services and consulting company specializing in IT Infrastructure, Cloud Solutions, Managed Services, Software Development, Cybersecurity, and Data Analytics.

    • Key Responsibilities:
      • Define and implement enterprise-scale ServiceNow architecture across CSM and TSM.
      • Develop integration strategies for OSS/BSS systems and telecom-specific platforms.
      • Lead workflows for Customer Service Management (CSM) and Telecom Service Management (TSM).
      • Design self-service portals, virtual agents, and automation for high-volume telecom operations.
      • Ensure adherence to ITIL best practices and telecom regulatory frameworks.
      • Collaborate with business leaders and technical teams to align solutions with strategic goals.
      • Provide thought leadership and mentor delivery teams.

    Required Skills & Experience:

    • Deep understanding of telecom processes: Order Management, Service Assurance, Network Operations.
    • Experience in large-scale digital transformation projects within Telco environments.
    • ServiceNow platform mastery (ITSM, ITOM, TSM, CSM).
    • Strong knowledge of integrations using REST/SOAP APIs and orchestration workflows.
    • ServiceNow Certified Technical Architect (CTA).
    • ITIL Foundation and relevant CIS certifications.

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