Technical Operations Lead - Melbourne
1 month ago
Job summary
The world's biggest challenge needs you here Big challenges require big solutions And the transition to a net-zero world is about as big as it getsWorking at Shell Energy one of Australia's leading energy retailers puts you at the heart of that endeavour p>
Shell Energy is excited to announce the newly created role of Technical Operations Lead – eMobility in our Melbourne team p>
In this pivotal position you will oversee technology-related operations playing a pivotal role in the digitisation and simplification of our business p>Your responsibilities include managing and utilising technology resources to maintain IT solutions and services that deliver business outcomes You will be accountable for eMobility Technical Operations for Shell Energy's eMobility team initially focusing on building and leading a technical team establishing foundational processes and systems for our core CSMS platform
You will act as the technical expert on the platform a trusted advisor to key stakeholders and provide second-level support through escalations from the eMobility helpdesk ensuring innovative capabilities align with business strategy With Honesty Integrity And Respect You Will Build and lead a technical team including performance reviews and mentorship Manage task project pipelines ensuring efficient timely delivery Monitor maintain eMobility systems ensuring compliance quality reliability Develop update expand technical documentation procedures Plan system capacity availability disaster recovery coordinating with cross-functional teams Collaborate third-party vendors conduct root cause analyses operational improvements What You'll Bring Technical Leadership years experience leadership abilities Infrastructure Vendor Management Skills infrastructure design implementation support vendor management internal projects Agile Network Operations Proficiency agile delivery practices network operations field support emobility Industry Knowledge Highly desirable experience telecommunications or sectors strong knowledge industry standards protocols LAN WAN management network operations troubleshooting embedded software testing documentation reporting Why join our team Every day people bring deep expertise true innovation investment customers reduce environmental footprint You can part change Here top reasons why people choose us Purpose see As part our team have best shot energising better future customer time Work interesting innovative high impact People bring expertise drive succeed Our respectful inclusive supports connection collaboration Visit careers site find out more Careers Shell Energy Read stories incredible people Meet Our People About Us Shell Energy Join Together make difference count Shell energy Equal Opportunity Employer values diversity its people We do not discriminate gender race religion colour national origin sexual orientation age marital status veteran status disability >
Job description
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