key technical advisor - Melbourne - beBeeTechnicalAccount

    beBeeTechnicalAccount
    beBeeTechnicalAccount Melbourne

    1 week ago

    Job title: Technical Account Manager Melbourne, Victoria, Australia Melbourne, Victoria,Australia

    Description

    Job Title: Technical Account Manager


    Serve as the primary technical liaison between our organization and customers.



    Responsibilities



    • Achieve expertise in Axon technologies, including body cameras and Fleet system.

    • Serve as the primary technical liaison between our organization and customers.

    • Participate in operational meetings to ensure effective communication and collaboration.

    • Maintain an internal network to support both customer-facing teams and customer project teams.

    • Provide field support, setup, configuration of Axon hardware such as TASER docking stations, device inventory management assistance, monitoring of support tickets with tier 2 level troubleshooting escalation when necessary. Maintain Service Level Requirements (SLRs) met contractual obligations fulfilled while collaborating internally for driving product improvements based on Voice Of Customer VOC documentation shared across departments facilitating executive participation. 

    •   Facilitate knowledge transfer through training sessions ensuring that existing integrations APIs workflows auto-tagging are effectively utilized maintaining consistency throughout platform adoption assist with security risk assessments analyzing architecture also providing information needed customer invoices reliable tracking accurately recorded within Salesforce records maintained available up-to-date monthly cycle performed actively supporting self-service capabilities developed enhanced documents base articles well comprehensive documented...


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