Retail Sales Associate - Shire of Mornington Peninsula - New Balance Athletics, Inc.

Description

About Us:

New Balance empowers people through sport and craftsmanship to create positive change in communities worldwide. Since 1906, we've been innovating fearlessly, guided by core values and driven by the belief that conventions are meant to be challenged.

Job Mission
Retail Sale Associates ensure our retail stores operate smoothly and provide exceptional customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

Main Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
  • Greets and makes customer contact
  • Understands the customer's needs
  • Educates the customer on product features and benefits
  • Solves any customer problems/answers any questions
  • Transacts the sale through suggestive selling, multiple selling, and effective closing
• Correctly measures and fits customers with appropriate NB products
• Informs customers about promotions we have running
• Keeps the floor looking its best - neat, organized, and well stocked
• Makes sure items are labeled and price marked properly
• Protects our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follows safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Requirements for Success

• Must be 18 years of age or older
• Should be a people person
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Regular Associate Benefits

New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance, and 401K. We also proudly offer non-traditional perks like online learning courses, tuition reimbursement, $100 monthly student loan support, and various mentorship programs. You'll enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacation, 12 holidays, and generous parental leave, because work-life balance is part of our culture.

We're an Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates, taking affirmative action to ensure that employment, training, compensation, transfer, promotion, and other terms, conditions, and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information, and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran, or other protected veteran.