Inbound Call Centre Customer Service - Tullamarine, Australia - Labourpower

Labourpower Tullamarine, Australia

6 days ago

Description

Call Centre and Customer Service

Tullamarine, Melbourne, Australia

Inbound Call Centre Customer Service

Duties and Responsibilities

customer phone calls
General ad hoc duties
Work closely other team members to ensure customer order processing, order amendments, requests and general enquiries are processed in a fast, accurate and efficient manner.
Provide a personalised excellence of service specific to each customer's needs.
Be responsive to phone and email contact.
Assist in developing systems and processes to improve service quality within the customer service team and customer base.
Liaise with manufacturing plants and sales staff on all issues and opportunities.
Update customer material numbers in SAP.
Supply customers with requested documentation where requested. Certificates, product specifications, copies of invoices/delivery dockets, current price lists.
Manage customer credit blocks and liaise with Sales and accounts receivable in relation to these issues.
Communicate with warehouses & Pact support to gain information of ETA's by request from the customer or proactively chasing information to avoid a delivery issue.
Conduct a customer first mindset within the customer service team ensuring to understand the customer individual needs and operating environment.
Proactively manage supply issues and work closely with account managers, planners and operations managers on all manufacturing delays, and develop an understanding of SOH dashboards.
Investigate, prepare and process customer credits and returns for customers within your in boxes.
Input pricing update sheets into SAP where applicable.
Raise Master data and IT requests where applicable to maintain customer information in SAP.
Please apply below or Email your resume and Cover letter directly to Kelly on

Only shortlisted applicants will be contacted

Job Information

Job Reference: _
Salary: AU$30 - AU$35 per hour
Salary From: AU$30
Salary To: AU$35
Salary Type: hour
Consultant Name: Kelly Jenkins
Job Industries: Call Centre and Customer Service
Job Locations: Tullamarine, Melbourne, Australia
Job Types: Temporary
Job Skills: Customer Service Officer and Administration duties

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