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- Conduct comprehensive client intake and risk assessments, developing tailored case management and support plans aligned with immediate and long-term needs.
- Provide person-centred case management using Mission Australia's National Case Management Approach, ensuring cultural sensitivity and responsiveness.
- Facilitate referrals and connections to specialist services, including healthcare, AOD, mental health, and housing providers, to support holistic client outcomes.
- Assist clients in transitioning into independent living or unsupported tenancies, fostering self-management and sustainable housing practices.
- Build and maintain professional relationships with community organisations, government and non-government agencies, and Indigenous organisations.
- Complete administrative tasks, including case notes, reports, data entry, and maintaining accurate client records within the client management system.
- Participate in inter-agency meetings, service promotion events, and quality improvement initiatives to enhance program delivery and client outcomes.
- Relevant qualifications (e.g., degree or diploma) with professional experience in case management and homelessness services, including a minimum of 2 years working with vulnerable clients.
- Proven ability to manage a caseload of clients with complex needs, demonstrating trauma-informed practice and a strengths-based approach.
- Experience and knowledge of Aboriginal cultural systems and protocols, with a capacity to build respectful and professional relationships.
- Strong written and verbal communication skills, including the ability to manage administrative tasks and maintain professional boundaries.
- Resilience and adaptability when working with clients experiencing distress, trauma, AOD use, and aggressive or uninhibited behaviours.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
- A commitment to person-centred approaches and a belief in individuals' capacity for recovery and growth, informed by lived experience and professional development.
- Full driver licence with no restrictions.
Case Manager - Darwin - Iaawg

Description
Empowering Individuals to Overcome Homelessness and Build Brighter Futures
Mission Australia is a national Christian charity that stands alongside people in need across Australia, offering real hope and lasting impact.
We are determined to end homelessness and ensure people can thrive, united by our Christian purpose and values.
Integrated Homelessness Supported Accommodation Program (IHSAP)
The IHSAP is a collaboration of complementary services and agencies providing co-located specialist supports, including Mental Health, Alcohol and Other Drug, Specialist Family Support, and other specialist homelessness providers.
Mission Australia provides client engagement and case coordination services for individuals living at the facility.
As a Case Manager, you will provide direct support through case management, informal counselling, and life skills training, empowering individuals to face homelessness and tenancy risks while pursuing secure long-term accommodation.
Key Responsibilities:
Requirements for Success:
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