Participant and Program Officer - Melbourne, Australia - Department of Education

Description

Participant and Program Officer

An exciting opportunity to join our team and play an important role in the Victorian Academy of Teaching and Leadership (Academy).

At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and initiatives designed to take Victoria's highly skilled teachers and school leaders from great to exceptional and advance the quality and status of teaching and school leadership.

We care about the quality of our work, demonstrate collective responsibility for continuous improvement and support each other to do the very best we can every day to achieve our goals.

The Academy is a learning organisation that provides opportunities for employees to grow. We have a positive culture that we are building together, where people feel supported, valued and heard.

The Participant and Program Officer will lead and manage the participant experience alongside program management teams who lead the delivery of the professional learning. The role is responsible for managing all elements of the scheduling of programs to ensure coherent course delivery across all programs over multiple years, meeting the needs of our clients and delivering our participation-related key performance indicators. As such, the role focuses on consistency in participant experience and scheduling across all professional learning offerings. The role is responsible for matching participants into relevant programs with a consistent application and selection process across programs.

Please see the position description for further information about the role purpose.

Key accountabilities for this role include:

• Program and project implementation through a customer service lens
• Management of the end-to-end participant learning journey experience
• Scheduling of the Academy's professional learning programs
• Stakeholder engagement

Your application must include your current CV and a 2-page separate document addressing the key selection criteria.

Please note this position is fixed term till 30 June 2025

The Department of Education and Training is committed to diversity. The Department places considerable effort and resources into responding to the needs of staff with a disability. People from disadvantaged groups are encouraged to apply for this position. If you require assistance, with the recruitment process, have accessibility or adjustment requirements, please communicate with the contact person listed on this job advertisement or contact the People Division via email:

Information about the Department of Education and Training's operations and employment conditions can be obtained from the following websites: and

Applications close Midnight Tuesday 23rd April 2024.