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    senior claims specialist - Melbourne, Australia - Haylo People

    Haylo People
    Haylo People Melbourne, Australia

    3 weeks ago

    Default job background
    Full time
    Description

    08th May, 2024

    HAYLO People is a specialist recruitment agency within the personal injury & insurance industry. We are seeking a Senior Claims Specialist to join a key claims agent within the VIC market.

    Our client has created a new brand new role within both front end and tail segments for an experienced Senior Case Manager to manage a small portfolio as well as play a pivotal role in the team as a 2ic to the leader supporting with the claims teams professional growth through mentoring and coaching.

    Enjoy the flexibility of working remotely from home up to 3 days a week on a permanent full time contract with the office based in Melbourne CBD with option to work a 9 day fortnight.

    The Role:

    • Support the leader as a key mentor and coach for the team across with the front end or tail segments.
    • You will also work in a senior capacity supporting case managers through mentorship and development activities to provide a level of strategic and operational support as required.
    • Provide guidance and support to claims teams with interpretation of complex claims scenarios and strategies to deliver appropriate, multi-layered, and timely interventions.
    • Deliver face to face claims management support to injured workers, employers and relevant stakeholders as required to deliver successful return to work outcomes.
    • Manage a small portfolio of either front end or tail workers compensation claims.

    About you:

    • You will have existing experience in managing workers' compensation claims at a strategic level.
    • Skilled in coaching and mentoring others.
    • A commercially minded yet empathetic, professional with a sound understanding of strategic case management.
    • Confidence and influencing skills, comfortable making decisions and problem-solving.
    • Collaborative stakeholder management skills enjoying regular interactions both internally and externally.

    Benefits:

    • Salary up to $110,000 package
    • Compressed work week available allowing you to work a 9 day fortnight
    • Supportive management with career progression
    • A truly passionate, empathetic, and successful team
    • Flexible working with ability to work from home up to 3 days a week

    For more information or to discuss this role in further detail please contact Andrew Smith or

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