Senior Service - Sydney, Australia - Launch Recruitment

    Launch Recruitment
    Launch Recruitment Sydney, Australia

    2 weeks ago

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    Description

    About the role

    In this role you will be an experienced Technical Business Analyst to assist in the delivery of a key digital initiative across the organisation which is is accountable for digital product definition, design and development and implementation across the key requirements.

    You will be working with both business and technology stakeholders. This is a fast-paced environment an requires a 'go-getter' to come in and hit the ground running.

    Key Responsibilities

    • Design and develop customer service (human centered) design methods and processes to deliver leading user experiences.
    • Ensure that designs are developed to enable both UX and strong design interfaces across UI.
    • Ensure that digital products and services enable effective customer service across the business.
    • Work with both technical and business stakeholders to delivery strategic transformation outcomes including content planners, business units, stakeholders.
    • Ability to solve issues and and map out product journey in line with organisation standards.
    • Implement tools and strategies for continuous improvement in customer experience using UX/UI.
    • Ensuring that sensitive negotiations are met with wide range of stakeholders and ability to work with change management when required.

    Skills / Experience Required:

    • At least 5+ years' experience working in Service Designer ole with strong UX/UI knowledge.
    • Ability to develop new digital products and services.
    • Strong in facilitating product road map, design and test to standard and budget.
    • NSW Government experience would be highly beneficial with good knowledge of industry standards and methodologies.
    • Ability to understand and implement emerging technologies and business practices / methodologies.

    Benefits for you

    • Opportunity to work on large-term opportunity to work across the whole organisation.
    • Flexible working environment with 2-3 days in office.
    • Join a great team with a collaborative working environment in a department that makes a big difference.
    • Great team culture with opportunity to work closely with C-Level stakeholders.

    How to apply

    Click on the link – don't miss out on this great opportunity

    Please note that applications for this role will close on Monday 15/04/2024