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Senior Desktop Support Analyst - Sydney - T. Rowe Price

4 weeks ago

Description
Job Title: Desktop Support Analyst
About This Position
The Desktop Support Analyst is responsible for all aspects of Desktop Support for T. Rowe Price Australia Sydney and Melbourne offices, remote support for other T. Rowe Price offices as needed, and is one of the primary contacts for business users for technical issues, production problems, and inquiries.
You will be responsible for designing, implementing, documenting, and monitoring desktop solutions to improve the overall user experience in an agile and flexible working environment with occasional off-hour and weekend support to provide emergency Business Continuity or other critical support as needed.
Role Summary/ Job Responsibilities
You will be the on-the-ground support for troubleshooting, when needed, and will be one of two onsite IT Desktop Support resources for Australia.
You will have to demonstrate ownership for IT systems in the Sydney and Melbourne offices by being responsible and accountable to business partners and the APAC Desktop Manager.
We are looking for a person who takes initiative (scheduling, tracking, ownership) with great coordination skills to work with the APAC Desktop manager and team members to resolve IT issues encountered in the workplace.
Personal Attributes / Skills / Qualifications
Required:
Preferred:
Employment Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
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