Principal Escalation Manager - Melbourne - Pegasystems

To support the Customer Due Diligence (CDD) team in reviewing and updating Know Your Customer (KYC) information. · ...

Full Time Customer Service Lead · This isn't a ticket-answering role. We're hiring a senior customer service leader to build the systems, structure, and strategy that makes our customer experience best-in-class — while protecting our bottom line. · Camile & Stone is one of Austra ...

This role is responsible for driving predictable cash flow reducing delinquency and risk partnering cross-functionally to resolve complex customer and billing issues. · ...

We are seeking an experienced Customer Relations Manager to lead our complaints, escalations and Ombudsman engagement functions for a high-value utilities client. · ...

We are partnering with a large complex organisation undertaking a major technology separation and modernisation program. This is hands-on delivery-focused PMO role not reporting or admin PMO will suit someone who thrives in high-risk time-critical environments. · ...

We have an opportunity for an experienced Cloud & Platform Support Engineer to join the team. This role is responsible for Level 2–3 support, · Diagnose and resolve advanced issues across Windows, M365, Azure AD, · networking, and security platforms. · Solve problems in cloud eng ...

We're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries. Join us to develop your skills in a multidisciplinary environment and help create a sustainable future. · Customer support interface; admin, logistical and general support · Inte ...

We're a global leader in smart energy technology, committed to making clean, green energy the primary power source for homes, businesses, and beyond. · ...

We're working with a well-established Australian managed services provider seeking a technically strong Networks & Security Team Leader to oversee the delivery of managed services across complex customer environments. · This role is hands-on and leadership-focused, enabling and m ...

We're hiring a Manager of Operations - Plan Management to own the engine room of our business.This is a hands-on leadership role responsible for high-volume financial operations ...

This role is ideal for someone who has worked in an Australian MSP environment and can confidently communicate with clients while leading a technical team. · ...

The CompanyOur client is a market-leading premium retailer with a well-established physical store and online presence across Australia and the rest of the world. They place a high emphasis on customer experience, team culture, and operational excellence at store level. · ...

About NCR Atleos · NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. ...

We are seeking a ParkWatch Day Team Leader to support the ParkWatch Team Manager and provide guidance to Customer Service Officers through your subject matter expertise. This is a fantastic opportunity to step into a leadership role and make a real impact by guiding and supportin ...

A Junior Legal Project Manager is sought to support lawyers in ongoing management and delivery of key client matters/projects. The role involves building legal project management capability in Australia and championing the uptake and use of legal project management amongst lawyer ...

This is a full-time hybrid role for a Customer Support Team Leader based in Melbourne, VIC, · with work-from-home flexibility.The position reports into Head of Customer Success and offers immense growth and development opportunities. · ...

+ Lead a high-impact customer-facing function at Jetstar that directly shapes service reputation and drives resolution outcomes for customers. · + Grow and mentor a multi-site team across Australia and Asia in a fast-paced people-focused environment. · Job ResponsibilitiesManage ...

We're Jetstar. Every day we enable more people to takeoff to more places, more often.Our people are the real jet stars · Lead a high‑impact, customer‑facing function that directly shapes Jetstar's service reputation and drives meaningful resolution outcomes for our customers. · G ...

The APAC Energy & Charging Service team maintains Tesla's Energy & Charging fleet ensuring excellent customer experience best-in-class availability. · ...

SCADA Engr: · Incident and problem management for SCADA EMS systems. · Drive system improvements and manage change implementation. · Act as an escalation point for critical issues (24/7 availability). · What You'll Bring · You will work closely with IOM, the Control Room, and oth ...

Are you ready to power the future? · At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. · Our innovative solutions include solar inverters, battery storage, b ...